[Resolved]  Indigo Airlines — Delayed Baggage yet to be received

I flew in from JFK to Doha by Qatar and from Doha to Hyderabad by Indigo Airlines (operated as Qatar). One of my suitcases never arrived from Doha. After travelling 30 hrs from my home to Hyderabad, a few o[censored]s that didn't receive baggage had to stand and fill out a form and wasted another 2 hrs as there were only 2 people filling out forms. I had seen some senior officers watching cricket match. We were promised that our bags would arrive the next day, next day when we called, they said within 48 hours we should expect out bags to be delivered home.

My calls are always received by first level responders and they are never escalated even after repeated requests to escalate. I have now called about 12 times to Indigo and yet to receive my suitcase. I leave back to JFK in 12 days time. Today I yelled at the first level responder to escalate but when he asked me to check back in 24 hours. He now tells me that I should receive my bad today, which I don't know is true. I have a feeling he simply said this to get rid of me.

Please help. This is the very worst airline I have come across and I had to buy everything new to wear as I didn't get my bag. They have stressed me out, made me wait at home, caused hardship and I not only need my bag returned to be ASAP, but to pay damages.