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Sony Ericsson Complaints - guarantee not accepted

View all Sony Ericsson complaints

Sony Ericsson

Posted: 2008-09-04 by Rajendra Prasad Yadav

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guarantee not accepted

Hi
MY brother purchased sony ericsson model no. K530i phone on 5-january-2008 for Rs.8350, whose EMI number is 35901901064029 .This phone is not working properly and is right now in guarantee period, so I want the company to repair it urgently as I am facing problem due to it. I live in jaipur so i went to its serivice centre in jaipur i.e. Telesys 301, anand chamber, baba harishchand marg, jaipur on 30-august-2008. They refused to repair or replace the handset. Their explanation for this problem was just unexpectable.
I request the company people to please solve my problem urgently otherwise I will have to go to court . I dont want any difficulties for the company as I am a peace loving person and 100 % right at my place. Please do contact me .

Thanks.
Rajendra Prasad Yadav
Mobile Number - +919413902177

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Comments

184 days ago by Sahil [send email]

Its not happened only to you its still continuing with lots of people who ever had this problem and go to the service centre, in my case they have charged the minimum payment of QR/50 if repaired or not this was the minimum chare with them, and coming to the WARANTY they just repair minor problems and if its any major they return it saying its tampered my the user and there is no WARANTY for this. they just wait to chop people who come just finished one year(1YEAR) with there Mob as the Warranty is only for that much time so one they see the completed this period then the ball is with them in the court and its up to them to charge whatever the price they say and will not go much into it for repairing and easily say to change the motherboard so this will solve the entire problem of them where its already the cost of a new one .so now you can understand its nothing else then cheating and get rid of the Warranty and wash out the hands making the customer to suffer the loss and of course a profit for the service centre without bothering about the users problem which cost them so much. For the name there is customer service but this is only a Name sake but in real it’s not customer service but its a customer earners. So its very Important all the mobile users who had gone problems and suffered with their products should put all the hands to gather and go for a legal action with all the complains mention in here, that what I had to say
Thank You