[Resolved] Haier Washing Machine — No Response from Showroom after payment for more than 1 week for installation

v_2bi42

from Pune, Maharashtra

Address:

Bangalore, Karnataka

Hello

I bought Haier washing machine on 19-Mar-2010 from Adishwar Stores,Marathhalli,Bangalore (Offical Website:www.adishwarindia.com)They promised me to deliver the washing machine and get it installed on 20-Mar-2010.I waited for these people whole day but no one called me nor i was able to reach their store number[protected]/15) as no was picking up the call. Then i emailed this issue to their customer service on 22-Mar-2010.Then on Tuesday(23-Mar-2010) I started getting apology email and phone calls and some how got the washing machine delivered at 7 pm and they said the installation will be done today at around 8pm.But as I was expecting there was no response from then till this Friday(27-Mar-2010).On 27-Mar-2010 at 5 pm i got a call from this number:[protected] stating that he will come for the installation at 6pm.I waited for that person till 6:30 pm then I tired to call back his number as expected the number was switched off. I call up the Adishwar Customer service number [protected] even they tried to track him but they said that the mobile is switched off but they said today the installation will be done at any cost, but it didn’t happen. On 28-Mar-2010 I tried to call that number [protected] as expected it was not switched off. The Installation engineer picked the call then he said that he will come today after 8:30pm, then I requested him to come before lunch but he said your place it too far so i cannot come, then I said if that the case i will complain it to your superiors he said ok no problem go ahead and complain I don’t care. That how I have landed up here. These days I had felt very bad and have made me realize never buy any products as no buddy cares about you once you pay money to the retailer.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

r_jains

from Hyderabad, Telangana

Haier — No Response for Complaint after complaint on website

I have send the following complaint to Haier. Auto reply I received but no resposne thereafter.

Dear Haier Team,

I had a harrowing experience dealing with your services and your call centre. I own a microwave of HAIER which I had bought in 2006. The microwave was unable to heat. I registered a complaint in July 1st week of 2010. Your people promptly came to my house. They opened the piece. Kept it like that four days. A different mechanic appeared. Then we realized that the first mechanic had broken the fan inside. The fan was attached together with an adhesive and we were told that there would not be a problem. We were happy, paid the service charges, and trusted Haier.

After one month ten days, the microwave again was not heating. We registered a complaint. Your technician arrived quickly. We explained to him that the Fan was broken, now ideally it should be replaced with a new one. He said you need to talk to Mr Sridhar (Local Head in Hyderabad) for this. We spoke to him. He said the fan will be replaced in 3 days. We were happy.

Then we were sad after that dealing with you. Your Mr. Sridhar never came back. We called him and he said verbatim “Don’t bother me. I am leaving the company and you can complaint against me in the call centre”.

We did. We were shocked to learn that the technician has reported that we had disagreed to pay the service charges. And your call centre people along with Mr Biju (Senior) kept on harping that a technician would be sent, but you have to pay the service charges. We explained to him everything and he agreed that he would send a technician.

No technician came. We again put a complaint against Mr Sridhar. Nothing happened.

Issues

1) Are service charges everything to your technicians and call centre. There is no customer satisfaction
2) Realizing the fact as mentioned in point one, I agreed to pay the so called most important service charge with Mr Biju. Then also no technicians turned up. There has been no action against Mr. Sridhar. Also Mr Biju of your call centre is not co operating since then. Looks like it’s a joint mission of Mr Biju and Mr Sridhar not to pay heed to our complaints and dis satisfaction
3) The most important thing a few handful are bringing the name of Haier to disrepute
4) Another thing will never like to buy or recommend Haier, if nothing happens even after this communication
5) Request this communication be forwarded to your MD in India within 2 days of receipt. As a customer I have all the rights to reach him.

I am Rakesh Jain from Hyderabad

ashubhan

from Delhi, Delhi

Dear Sir,

Greetings form Haier Customer Care.

Please feel free to call us on[protected]Toll free) or email us at [protected]@haierindia.com

Regards,
Customer Service Team

sangeetanagi

from Kolkata, West Bengal

Non repair of my front loading washing machine since 8 months despite repeated complaints

My washing machine is not functioning since last eight months. I registered repeated complaints. The problem is with door censor. Not changed despite several requests. Please help.