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HDFC Bank Complaints - Harassment by the recovery department! |
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HDFC Bank |
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Posted: 2007-12-19 by Tarun Bhatia  Send email |
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Harassment by the recovery department!
I am a saving salaried A/C holder in your bank under A/C No. 1681050065839, Yesterday when I was an urgent need of money went to your bank ATM, It was shocking that even though my account showed a good amount of balance the required amount still I was not able to withdraw due to reason not known to me.
When I tried to solve the same to your Bank Customer Care Executive, The reply I got was even horrifying that my money was put hold by my previous company.
How can bank hold my money on any body’s instruction & without any knowledge.
Please do the needful to solve the same as earliest, Otherwise I may have to take a legal action
Awaiting your affective reply.
Thanks
Yours faithfully,
Tarun Bhatia,
+91-9899836115
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Respected sir,
I am receiving threatening calls from HDFC Bank, Hyderabad ( Ranigunj Branh ) from Ms. Sruthi.
Please find below the exact situation
As per Ms. Sruthi ( HDFC ) My brother-in-law ( Mr. Yugandhar ) has taken HDFC bank credit card and there is some outstanding amount from last 4 months.
Ms. Sruthi called Mr. Yugandhar father and threatening immediate payment but Mr. Yugandhar father don’t know the exact situation and moreover Mr. Yugandhar father and mother are heart patients. Mr. Yugundhar father given my number to Ms. Sruthi ( HDFC) for my contact and enquiry the exact situation
The twist is Mr. Yugandhar truant from last four months and we don’t know where is now. I am saying lies to Mr. Yugandhar parents he went to out of country because to save there lives and similarly we are searching for him.
I have received a call from Ms. Sruthi (HDFC) and I have taken all the payment information and told her I am the responsible person on behalf of Mr. Yugandhar and explained exact situation and requested don’t call to Mr. Yugandhar parents because there are heart patients and don’t want to hear any your threatening calls. She said OK and I requested 10 days time to pay some amount. She refused to give time and I requested to talk the manager, she said will call after hour time, but I have not received a call from Manager (HDFC) or Ms. Sruthi ( HDFC)
Again today they call to Mr. Yugandhar parents and threatening for payment. Mr. Yugandhar father called me and asked why they have called again.
I called to same number which Mr. Yugandhr father received and Ms. Sruthi ( HDFC ) lifted the phone and asked identity I said my name is Rajanikrishna she said this is courier office. I was surprised when she told this is courier office.
I was tried 10 times to same number ( 040-66175045) but she was not lifted the phone and finally she lifted the phone and I asked why you are saying lies. She hanged the phone 3 minutes without answer and discounted
I have received call from Ms. Sruthi ( HDFC ) from another number ( 040-66389076) and she threatening the payment and I asked to her why you called to Mr. Yugandhar parents even I told you not to call and I requested why you say this is courier office but there is no proper answer from her and I requested to connect to the manager ( HDFC) she said will call after 2 hours but now three hours over but there is no call from Ms. Sruthi or Manager
I have requested to Ms. Sruthi ( HDFC ) to send outstanding statement to my e-mail id but she refused to send the statement and disclose the card number. If she will not disclose the card number how I can pay the amount and how I believe this is exact HDFC recovery calls or not.
Mr. Yugandhar has swiped this card or not we don’t know and moreover he is a student he is not working any organization. How HDFC granted Rs.50,000/- limit card to him. HDFC has not enquired any thing to his parents before issuing the card. Now they are threatening for the payment. We don’t the exact situation whether he swiped the card or any other misused.
Now the situation is very worst condition Mr. Yugandhar mother is hospitalized after Ms. Sruthi (HDFC) threatening call for payment.
Could you please explain me how to resolve this situation?
Thanking you
Rajanikrishna
09885252095 |
Respected sir,
I am receiving threatening calls from HDFC Bank, Hyderabad ( Ranigunj Branh ) from Ms. Sruthi.
Please find below the exact situation
As per Ms. Sruthi ( HDFC ) My brother-in-law ( Mr. Yugandhar ) has taken HDFC bank credit card and there is some outstanding amount from last 4 months.
Ms. Sruthi called Mr. Yugandhar father and threatening immediate payment but Mr. Yugandhar father don’t know the exact situation and moreover Mr. Yugandhar father and mother are heart patients. Mr. Yugundhar father given my number to Ms. Sruthi ( HDFC) for my contact and enquiry the exact situation
The twist is Mr. Yugandhar truant from last four months and we don’t know where is now. I am saying lies to Mr. Yugandhar parents he went to out of country because to save there lives and similarly we are searching for him.
I have received a call from Ms. Sruthi (HDFC) and I have taken all the payment information and told her I am the responsible person on behalf of Mr. Yugandhar and explained exact situation and requested don’t call to Mr. Yugandhar parents because there are heart patients and don’t want to hear any your threatening calls. She said OK and I requested 10 days time to pay some amount. She refused to give time and I requested to talk the manager, she said will call after hour time, but I have not received a call from Manager (HDFC) or Ms. Sruthi ( HDFC)
Again today they call to Mr. Yugandhar parents and threatening for payment. Mr. Yugandhar father called me and asked why they have called again.
I called to same number which Mr. Yugandhr father received and Ms. Sruthi ( HDFC ) lifted the phone and asked identity I said my name is Rajanikrishna she said this is courier office. I was surprised when she told this is courier office.
I was tried 10 times to same number ( 040-66175045) but she was not lifted the phone and finally she lifted the phone and I asked why you are saying lies. She hanged the phone 3 minutes without answer and discounted
I have received call from Ms. Sruthi ( HDFC ) from another number ( 040-66389076) and she threatening the payment and I asked to her why you called to Mr. Yugandhar parents even I told you not to call and I requested why you say this is courier office but there is no proper answer from her and I requested to connect to the manager ( HDFC) she said will call after 2 hours but now three hours over but there is no call from Ms. Sruthi or Manager
I have requested to Ms. Sruthi ( HDFC ) to send outstanding statement to my e-mail id but she refused to send the statement and disclose the card number. If she will not disclose the card number how I can pay the amount and how I believe this is exact HDFC recovery calls or not.
Mr. Yugandhar has swiped this card or not we don’t know and moreover he is a student he is not working any organization. How HDFC granted Rs.50,000/- limit card to him. HDFC has not enquired any thing to his parents before issuing the card. Now they are threatening for the payment. We don’t the exact situation whether he swiped the card or any other misused.
Now the situation is very worst condition Mr. Yugandhar mother is hospitalized after Ms. Sruthi (HDFC) threatening call for payment.
Could you please explain me how to resolve this situation?
Thanking you
Rajanikrishna
09885252095 |
Please go to nearest police station, if possible record the conversaton and try to get the bank name from the person, he/she should say that I am calling from xyz bank.
If police do not entertain your complaint - (which they will not do - police are co-oprative these days) then you can go to RBI website, there is a provision to file a complaint against bank.
There are strict rulles now and bank can not use these methods.
But what is not clear form your post is - what do you mean by threatning call? is she abusing, using language or give dire consequenses -warning etc? If she is calling and requesting for repayment - there is nothing wrong in it. They have right to do so. |
HI
This is to inform you that your bank is harassing us, we have to pay the credit card bill for last for two months, some how we could not be able to arrange the money, but now we are getting a frequent call form your bank asking for the money they are threatening us.
I just had a word with Suman goel 42200486, she does not know how to talk, when I said that I will arrange the money give me some time than she said that she is giving our case to recovery department under the case of intention of not paying the money…
This is harassment, if this will cont... I will file a case against
your bank
Thanks
Sumit Talwar
9899168549 |
| Dear Sir the private bank recovery agents doing very wrong please take some action. |
Home Loan
I am a existing home loan customer of CBP (Centurian Bank of Panjab) . After merging with HDFC now HDFC charging me 13% intrest and showing unjustified reason. My Loan Acc No. 90122578, I want to file a case against HDFC in RBI, could you please help me.
Contact no. 09892746427 |
| Me too, i have availed a Home loan from centurion bank of punjab. Recently i received a letter from HDFC bank stating it has acquired the CBoP and in a process they stated my interest rate has got increased from 12% to 13%, and since from aug 2008 this has come to effect there is an outstanding amount (1lakh 60 thousand rupees) either i have to pay that amount and maintain my interest rate as 12% or it will be increased to 13% from my part it seems, and my monthly EMI also has got increased from 25k to 27k. now when every bank is reducing the Home loan interest rates, i was in a puzzle that how can this bank makes a tricky and dirty business like this. can someone guide me how can i go ahead? I have not signed the ECS form they had sent. Every day i am getting number of calls from their customer care and getting a nice scolding from them. Is my fate so bad that i have to live with these kind of harrasments? |
This is KKRaju
What Is RIC Department
I have applied hdfc personal loan as 15 days ago, They saying some miss match with Pay slip with my documents, but i have given correct documents.
Now They are asking 4000 rupees as panalty, now i want know is there like that process, and they said they related to RIC department
What is RIC department
please tell me solution as soon posible
Thanking you |
I am receiving calls from HDFC bank Hyderabad, Ranigunj since three days and they are misbehaving with me and my staff.
All the time we are paying the credit card payment on time or some time late. Our payment is cleared till last month, the payment is due only for this month of May, because of some reason I could not make it. When I received a call from HDFC employees from recovery department and they you are using such a nasty language. It feels that the employees are from villages ……they do not know how to speak to customer.
Just for one month payment the bank employees are behaving like they are the bank owner or manager. Sometime the employee is saying her name pavani or sometime puja from different numbers all the time…….. the employee named puja is saying all the customer of their bank are beggars and using so vulgar language that we can not tolerate any more….
I think the Bank Managers are allowing them to speak in such manner to the customers…… because after seeing so many complaints in complaint box still the position is same and there is no improvement……….it is because of managers the employees are going high sky and speaking like anything and the girls employees are soooooo bad they do not deserve to be or called as a women.
Not only in Hyderabad but almost in other cities happening the same… pls take some serious action otherwise I will take some legal actions…….
T. Hanumantha Rao
Hyderabad |
Sir,
This is to inform you that I Kushal Madhogaria, have applied for a personal loan from your Bank with reference no. 15320758. After getting the loan application confirmation through sms I did not got any call from your end. Then later I contacted the concern Field Executive who came to complete all the formalities for the same. He informed me that there is some problem with my application and as I asked him the details then he told me that there is some RCU related problem with me application. As I asked him the details he told that I must have applied personal loan earlier and that time I must have given some forge documents and for that reason the bank’s credit is not processing my loan application. After this conversation I came to know the problem with my application.
Now as per my knowledge yes I had applied for the personal loan from your bank 10 to 11 months earlier. But that time my loan got approved and I completed all the post loan documentations. But later I received a phone call from your bank that they want to see some of my original documents so I gave your executive time to come to my off and see the original copies of all the documents. Your banks executive visited me at the given time and I produced him all the original copies of my documents, instead of the Xerox copy of the driving license. When I saw the copy of the driving license I was shocked as I never had a driving license and it was totally fake. Then I informed the guy from your bank that it was not mine and I have not given the copy of that document. Then he started telling me that we can understand that it could be made forged by the executive who was processing my loan formalities. I told him the name of the concern executive called Gautam and then he told me not to worry as bank is going to take a serious action against that individual. Later that executive who came to see the originals asked me some 1500 rupees as a banks fees to remove my name from the RCU list as the documents which was submitted was forge. I was very much pissed off with that demand from your bank for removing my name from your RCU list as I did not submitted any such documents. I clearly told him that I will not pay a single penny for that as this activity was done from your own employee. Then that guy started telling me that if you don’t give this amount then he will not remove my name from that list as you will never get any further loan from our bank. Later I thought that this guy wants to take advantage as I applied for a loan from your bank and I was totally against giving that amount. I told that person that I don’t want any loan and as this is not my fault will not pay a single penny to him and told him to get lost. Later 2-3 times he called me for the same but I refused to pay and told him to keep my name in your banks RCU list as I was very irritated.
This is the reason why my name is still there in your forge list. As now I have explained you all the full story behind this I expect you all to go through the depth of this and accept and process my loan application as I was not responsible.
Kindly do me the needful at the earliest…
Regards
Kushal Madhogaria
Territory Manager
D2C - East (Distribution)
India Infoline Ltd.
Kolkata
09051125673 |
From
Balagopal.K
#HIG 1/23
KHB Colony
Hootagally
Mysore.
Sub: Default payment of my Credit Card payment and the untolerable, illiterate and very much cruel, like the Stone Age culture [Shilayuga]
Ref: 1. C Holder name: K.Balagopal, CCNO: 4346 7710 0567 6953
2. C Holder name: K.K. Sharada, CCNO: 5176 3510 0288 7861
I was a good customer of the HDFC Credit Card and I was attacked by the urology system in a severe way. After taking Allopathic treatment in Basappa Memorial Hospital in Mysore three times. The generation of stones in kidney and the enlargement of prostate gland couldn’t be rectified by the alopathy treatment. I was under the severe pain and mental stress after the 3rd time removal of stone. I was not in a position, even to walk or laying in bed peaceful way.
Under these circumstances, I was referred to a Ayurvedic Hospital situated at Trichur Tq and Dist in Kerala State. South India named “Ayurveda India”, Oragam, Cherepu Dr.Sugudhan and Chief Physician of the Hospital Ayurveda India, was admitted me in a special room where I was not permitted even for coming out from the room, and the food system was only leaves and roots of the medicinal plants, and only phorange without the salt and sweet, so from the next date of Credit Card payment, it was delayed because I was not able to even to do a signature for the Cheque. So even though I was explained all these reasons to your recovery people, once they were continuously threatening through telephone to one of the our Trustee K.K.Sharada she is also a card holder and my secretary Manvitha and my Distributor Shashi kumar. K.K he is a Odd on card holder.
All your recovery staffs and officers was using a good language one day the so called Thripati, I doubt whether he is a bank official or a terrorist from the country, he has use all the below belt vulgar languages to my trustee secretary and K.K.Shashi kumar of trustee. He was calling my lady secretary and the lady Trustee, even the very hard hour of the night using the vulgar language which is using in the red street.
Being HDFC is called to be a reputed, leading institution in the banking industry. I feel that no one of the officers can control him, even police case was registered even your recovery officers have no mercy either to control him or as an apology to my Trustee and Staff. We have registered a criminal case in Saraswathi Puram police station limit, in Mysore.
In this democratic country a so called reputed bank management haven’t taken any serious step to control these type of illiterate and barbarian character person.
You can see till this date whether my Credit Card track record or my behaviour attitude to the customer care at any point of time till this episode happens.
This letter is delayed, because my mental and physical status was not in a condition to give a dictation to my secretary, if your goodself you need any medical proof I am ready to furnish the certificate also.
I have not get any justice from the bank or recovery people, so myself and my trustee has stopped all the payments. So request your goodself immediately to make an arrangement for the compensation of financial, metal, physical and social injury happen to me, because of your employees.
From
K.Balagopal |
sir/madam,
i was using a HDFC credit card but then stopped using it. i was making regular payments but then due to my hospitalization i had financial problem i could not continue doing so. and my outsatnading amt became a huge amt of $54, 000.00. i have started getting abusive calls from the collection reps.not only me they have started calling my parents and threatened them to make payment. my parents have no idea of all this. i told them to stop this because by then i have started making min payments again.but last month without any notice they have put my HDFC savings account on hold.and the 19000.00 rs got transfered to the credit card. how they could do it without the authorization? is not it fraud. when i have requested for instalments they said ok.., but this month again they have put my account on hold. and i could not take out a single rupee from my account.
i live alone and how would i survive without any money? when they have agreed to accept installments why they did not release the hold from my account? and where is the guarantee that after paying the full amt they would not continue doing so?
can please help me in some ways. how can i get rid of this?
thanks
dipshikha
abdi_hab@yahoo.com |
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