[Resolved]  Hyundai Santro Car — HARASSMENT

Hi sir,
This is Taqdir Singh ([protected]) from New Delhi. I have ordered a Hyundai Santro GLS CNG on 15 of July at show room of Samara Hyundai at Lajpat Nagar. I was entertained by Miss Shalini ([protected]) and her Team leader Mr. Bipinjeet Singh ([protected] & [protected]). I carried all the papers of mine which are required for the financing of a vehicle which included
• Pan card
• Form 16 of last yr
• Bank statement of past 6 months
• Passport copy
• My driving license
• Salary details of mine
• Appointment letter
I was also carrying all other papers also which could have made my ground further concrete for this case but they said these papers are more than enough we will do it with these docs only. I have submitted 34000/- as booking amount also by cheque (which they cleared the very next day from my account). I was given a date of 10th of august for delivery of vehicle and payment of rest amount.
I am a physically challenged person. I have found a clause in the central excise as concessional rate of duty of 24% on cars for physically challenged persons whose reference no was (Notification No 5/99 – C.E. S. No. 236). I have handed over the said clause of govt of India to that team leader by myself. But it was version of year 1999 I have asked him to find the latest clause and workout accordingly but I haven’t have found any response from him or some other person of Samara who could have helped me.
I was in regular touch with these guys so that I will get the delivery on 10th August. Even when I visited himachal for official purpose I told them. Whenever I called them I was assured that u will receive the car on 10th as was promised.
On 8th of august I got a call from HDFC asking for copy of my appointment letter for processing of loan. When I asked Bipinjeet regarding all this he said don’t worry you will get the vehicle on 10th . I said ok and faxed the copy to him.
When I asked Bipinjeet next day that I will come and collect the car on 10th evening he started to make excuses which are not at all acceptable. He asked for 2 more days I said ok I will collect it on 12th but when I contacted him on 12th I was told it will take few more days I asked why he said paperwork is not yet over. Then I called their sales manager Mr. Ravikant Arora ([protected]) but he refused to talk and said talk to team leader. I was baffled by the reply.

I tried my sources and got the contact no of their VP Nivedita ([protected]) who said that she will take care of the issue. Then I got a call from their finance manager and he asked me to come next day I said ok but with the condition that both the girl and the TL would be present there. He said ok both will be there.

Next day I reached there at 11am as being asked by Mr. Anil but he himself was late and the TL was absent. I spent the whole day there just to get the work done and their response was not as being expected from an ISO certified company.Late at 7 PM I have received the vehicle and the Manager again asked for few documents of my father’s employment.

That was the 29th day from the date of booking now I need answer of few questions of mine which are as under
1. If this was the case when you are selling a car to me than what response should I expect from you in future?
2. Who is responsible for all this mental and physical torture of mine when I am a physically challenged person
and I expect all these things to run smooth (I will also write to the ministry of social justice about this case)?
3. All the concessions (of physically challenged persons) that I was supposed to get were not provided to me whom to ask now? I was not asking for these from either the person or samara or Hyundai, I was asking the govt so why the hell they didn’t answered me?
4. I myself is an automotive design engineer and I know very well about the whole system so was it justified to deliver the vehicle in 29 days when u say that max it will take only 25 days?
5. The vehicle in not running properly, whom should I contact now for service?
6. I have lost my working days with these filthy people, who is responsible for that?
7. I have a friend Manoj Batham who is 8yrs known to me. He was working with Hyundai for past more than 2 yrs, just because of his recommendation I have opted for Santro but after the incident he said sorry and he also left the job with Hyundai. Are you allowing these people to hamper the image of Hyundai and malign it?

Seeing the whole episode I was pretty unhappy but then I thought that this issue must escalate to the higher authorities so that they can look into the matter and sort out my issue with the car.

Thanks for your precious time and hoping to hear from u soon as I am also approaching the ministry to look into the matter and find the way out so that other people don’t suffer this kind o[censored]nhealthy dealing of Samara employees.

The above said complain was being escalated to the hyundai people but unfortunately the forgot the whole episode and now i am facing problem in service of my car also. whenever i go for service related issue they say that the papers of vehicle are not complete. how could this be possible that i have bought and getting the car serviced at same company premises and they are saying papers are not complete. this means that i have been cheated. i have all the proofs of their mishandleing the people so now after a tenure of 5 months when no one is listening to me i have decided to go legally with them. i am seeking ur help in the case so please let me know how to proceed furthur and Samara Hyundai can have a taste of their medicine on their own.


regards
taqdir singh
[protected]