[Resolved]  Harpreet Ford Moti Nagar — Poor Service and Follow up

Address:

Delhi

Our car Ford Fiesta no. DL-4c- 3462, was picked up for service on Sunday ie. 11 July 2010 with a promise to be delivered in the evening same day. But due to some problem in the car it was not delivered on the same day but promised to be delivered the next day by their executive Mr. Ashish, but to our surprise Mr. Ashish working with harpreet ford service center was not aware that their workshop remains closed on Monday and made a false promise. When being called up for delivery of the vehicle he avoided to pick up the phone. So we had to report the matter to Mr. Anthony who is VP in the center. Mr. Anthony was quite prompt and helpful. He took an immediate action and assigned the duty of delivering our vehicle to Mr. Yadav this entire process took the whole day. So Monday was over. Now we were promised delivery of our vehicle on Tuesday but again the same situation, Now Mr. Yadav was not able to keep his promise of delivering our vehicle on Tuesday, so we were promised to get it on Wednesday early morning,as my husband had to take the car to the office but again the same situation we were not delivered the car and after a lot of fight and struggle we managed to get our car on wednesday.