HDFC Bank — False Commitment to Sell the card

HDFC CREDIT CARDS — HDFC customer care false commitments

Dear Sir,

On 4 Aug 2009 my salary account balance was kept on hold. On 4 Aug itself I called the customer care of bank and they told me that credit card dept has kept for balance on hold and provided me this number to do inquiry [protected]. I called the same number on 4 Aug at 11:00am and asked the details as why my account balance is no hold. Executive told me that you have a pending amount of a card which you used in 2005 (For which settlement was already done in 2005).
I asked the details of the card and transaction done and the pending amount but the information was not provided to me and told that you will receive a call within 48 hour from the concern dept about the details of the card.
On Wednesday morning I called the same number and asked about the call back so they told me that I will receive the call before evening on Wednesday itself. In evening I called the same number again and requested to talk to a senior executive or Manager but they told this is against their policy and I will receive a call on Thursday morning 100% for sure. I requested to send me an email on my email Id as an acknowledgement but they refuse. On Thursday afternoon I called again but no information was provided to me and same sentence was again repeated to me that you will get a call on your Mobile number from which you are calling on Friday morning. I waited till afternoon on Friday and called the same number again and the executive told me you will get a call before Friday evening.
I called them at 5:15pm on Friday and asked to transfer the call to the manager but the executive told me that the manager is busy and will arrange a call back form manager within 2 hour.
I waited for 2 hour and called the same number to talk to the manager but executive told me that manager has left for the day and I will get a call about the card on saterday between 11 am to 2pm for sure. I waited again but no call back was arrange on saterday till 5 pm so I called them again and I was told to wait till Monday as saterday is a halh day and Sunday is holiday.
I am mentally and financially harass by the HDFC credit dept.
And I am getting call from the same dept to take a loan on the credit card and add-on card and all the marketing call form HDFC daily.

I don’t know what to do now. Please help...

Thanks
Pullkit Khare

Account no. :[protected]/[protected]





09-08-09



The manager

HDFC Bank



Sir



I hansnath sharma, regret to inform you that the outstanding amount on my card (as given above) Rs. 16, 000 (after settlement from your side) paid to you on1 but the said outstanding has not been written off from your account yet.

The CIBIL has still listed me as a defaulter despite the payment made to you.

I wish to inform you that the settlement amount paid to you to be written off as early as possible so that I can proceed for other loan. I am incurring huge loss in my business due to your negligent act.



Yours sincerely

Hansnath sharma





Account no.:[protected]/[protected]



Date of birth:[protected]



Open date:[protected] /[protected]

Respested Sir/Madam,

I have message alerts activated for my debt card and credit card, today i had done 80 USD payment through my credit card, but i have not received any message from HDFC. I just wanted to confirm whether the payment which i have done has reached the destination or not, waiting for your reply.

Regards.

This is realy CRAP HDFC BANK IS DOING . I have a similar incident .
I Will recommend everyone not to prefer this bank ...