[Resolved] HDFC Bank Bank Credit Card Division — Complaint against Ms. Isha, CAC | |
Sir, With regard I have to inform you that on pursual of my bank statement, I found that Rs. 772.10 were dedected from my saving bank account No. [protected]. Immediately, I contacted the custmer service, HDFC Bank, Credit Card Division telephonically and requested that once the issuance of Credit Card is free from all charges then why the said amount has been deducted from my saving account. The customer care service issured that the amount will be redeposited / credited to my saving account. But to my dismay the said amount has not been credited back to my account till date. Today, when again made a telephone call to the custmer care service and talk to Ms. Isha, CAC, and she told me that the aforesaid amount could be transferred back to my account only in case I put a written request and her behaviour was totally uncalled for. You, are, again requested to refund the said amount to my account and it is, further requested to cancel my credit card No. - [protected] classic custmer (R.P. Sharma, D.O.B. 15.02.1956). Repeat cancel the CREDIT CARD IMMEDIDATELY. THANKING YOU. Yours Sincerely, Sd/- (R. P. Sharma) 43, ITI Staff Qtrs, Sunlight Colony, New Delhi -110 014 Was this information helpful? | |
Oct 18, 2018 Complaint marked as Resolved Verified Support Sep 15, 2018 HDFC Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We regret our inability to trace your credit card account using the details provided. Kindly share your registered e-mail id and mobile number to assist you. You may send the details to [protected]@hdfcbank.com. -Anay HDFC Bank Customer Assistance | |
 2 Comments | |
Comments
I have been requesting to change my mobile number from +9185XXXXXXXX to +9179XXXXXXX. As I am out of country, I cannot visit bank personally. I am tired of calling my personal banker to do so. It’s been couple of weeks and i am unable to access my net banking as well.
On the top of it, while issuing credit card they said it’s free of cost. But, every year amount is getting deduced. It’s purely a fraud and I never said any of the banker to activate my mobile to smart pay. Amount is getting cut in the name of mobile recharge to the phone which I am not even more disgusting.
On the top of it, while issuing credit card they said it’s free of cost. But, every year amount is getting deduced. It’s purely a fraud and I never said any of the banker to activate my mobile to smart pay. Amount is getting cut in the name of mobile recharge to the phone which I am not even more disgusting.
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We would like to investigate your complaint further. Request you to please email us at [protected]@hdfcbank.com with some additional details such as your contact and account details. Please mention the id number TTU[protected] in the subject line of the email. Once we receive these details, a bank representative shall contact you.
Additionally, we request you not to post sensitive information such as credit card numbers, birthdates etc. on a public forum such as this, as it may lead to your account being compromised.
Regards, Customer Assistance, HDFC Bank