HDFC Bank Bank, Gwalior — Passbook

Dear Sir,
I've applied to HDFC to issuse passbook for my account as per guidelines issued by Reserve bank of India. When i visited to bank, one officer of HDFC bank refused to received my application and told me to leave application without taking receipt of it. i contacted them through e mail but solution of my problem is still awaited.
At the time of my visit the officer shown me a folder containing some loose pages of statements and said this is passbook of HDFC Bnak and if you will come to get entry in it after six months, you must pay charges for it.
The question is "What is the defination of passbook according to Reserve Bank of India?", "Why shoud i pay to get entry in my passbook after six month?" "Why they have refused to give receipt of my application and what should i do in that condition?" "They asked me to give consent about i am agree to not receiving my bank statement in physical form as i am getting it free according the condition of account opening, why am i forced for that?"