[Resolved]  HDFC Bank Bank, Karnataka Road Transport Corporation — Refund for a failed ticket booking

Address:

Bangalore, Karnataka

Hello,

I had booked a ticket in KSRTC Airavat bus on 06/08/2011, but the transaction was terminated before the booking was completed. The transaction freezed after the payment was confirmed and was waiting for being redirected to the merchant's page. Please find the transaction details below:

Login ID : meenuanitta
Transaction Date : 06/08/2011
Ticket booked for: Airavat Volvo bus from Palghat to Bangalore (starts at 9.30 PM)
Date of travel : 05/09/2011, trip code : 2130PGTBNG
Amount to be refunded : Rs. 615.00

The refund money for above transaction has not reached me in time and hence I contacted KSRTC helpline for further details. They have informed that there is no record of the failed transaction available in their database and asked me contact my bank for the refund.

As instructed, I contacted HDFC but they have responded that the payment was already settled with KSRTC and hence to get the amount back I have to contact KSRTC. Please find the details provided by HDFC:

Credit Card number : XXXX XXXX XXXX 9685
Authorization Code : 223889
ARN : 75140681219068229707108
Transaction Date : 06-Aug-2011
Transaction Amount (Rs.) : 615.00
Transaction Settled Date : 08-Aug-2011
Query reference number for the complaint is [protected].

Please check on this and let me know how this issue can be closed.

Many Thanks,
Meenu