[Resolved]  HDFC Bank — Harassment by a customer support officer

I had submitted an application for closure of my OD account in the Vasant Vihar branch of HDFC bank on January 05, 2009. Mr. Abhishek Guleria accepted my application and gave me a receipt for the same. In about a month's time I was informed over phone by Mr. Guleria that I need to approach the Deer Park branch of HDFC bank for closing my OD account.

In the evening of February 12, 2009 I received a call at my home (landline) from Mr. Kapil Kumar Gupta, who is a customer support officer at the Deer Park branch of HDFC bank. He informed me that I can walk in the Deer Park branch on any working day and contact him for closure of my OD account. He further told that he would be available from 9:30 am to 5:30 pm on weekdays and from 9:30 am to 12:30 pm on Saturday. He told me to carry a set of supporting documents and explained me the location of the bank and how to reach there. He talked to me for about 5 minutes over phone.

However, when I reached the Deer Park branch at 3:45 pm on February 13, 2009, I was refused entry by the security guards. They did not even pass on the message to Mr. Kapil Kumar Gupta nor did they allow me to talk to the receptionist. I called the numbers 41392235 and[protected]provided by the securitymen) several times. The calls were not answered. I came back waiting for half an hour.

I visited the Deer Park branch again at 11:45 am on February 14, 2009, Saturday. When I met Mr. Kapil Kumar Gupta, he denied having made any call to me and refused any help. I was shocked at the behaviour of a responsible employee of HDFC bank. I reminded him about our conversation two days earlier, but he denied any knowledge of the matter altogether.

It is a matter of great shame that HDFC bank is recruiting and nurturing abject liars like Mr. Kapil Kumar Gupta. I hope the management takes necessary action against Mr. Gupta for harassing a customer of the bank.