HDFC Bank — non receiving of Xerox copy of Registery

My house registery was held on 31st Dec., 2008. Today is 18th March 2009. We took home loan from HDFC Bank. We need xerox copy of my registery. But The banker's person said that we dont receive your registery from registrar office till date. we called them many times to registrar office. every time they could not reach there. first time he told that he is ill. second time he was out of station. we take 10 to 15 leave from office for this purpose. but till date i could not received my xerox copy. i need that for electricity & water connection.

if here is any person who can solve my problem so please help me.
WE are from middle class family. we cant take more leaves.
what i do