[Resolved]  HDFC Bank — Collections team threatening after 6 months of cancelling the card

I had sent the below letter to HDFC Credit Card Division while cancelling my card:
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I had placed an order in AVA for Foot Massager (CE P CODE – 926) on 11-07-08. I got the confirmation of the order through SMS and the confirmation no. is[protected]. I was told within 14 working days, product will be delivered. But the product was delivered only on 01-08-08 and the product delivered was a Pizza pan instead of foot massager. I raised a complaint in Ava 3 times[protected], 06-08-08 and[protected]. They told me somebody will pick the wrong product and foot massager will be delivered in a week’s time. Every time I called them I got the same reply.

I had called HDFC Credit Card Customer Care twice asking for help but I was told that I need to check with AVA only and they cannot help me.

In the mean time, EMI has been started for the product foot massager.

(i). I don’t want to pay money for the product I didn’t receive.

(ii). HDFC bank should take the responsibility of supporting their customers in this kind of situation but I didn’t get any help even after so many ESCALATIONS. I got the AVA product list along with the HDFC statement. Hence I placed the order in AVA having faith in HDFC bank.

(iii). In the market, there are so many banks which offers good customer support. I have 2 savings account, 1 current account, 1 Demat account and FD with HDFC bank. I am very disappointed with HDFC bank with respect to credit card department.

I am a regular user of HDFC Credit card and have good payment history. I had taken so much of EFFORT AND TIME in calling AVA and HDFC customer support. Still I didn’t get support. So I am canceling my credit card and with this letter I have attached my cancelled HDFC credit card.

I have outstanding amount of Rs. 1100 as unbilled transaction. I have attached cheque for Rs.[protected]. NOTE: Rs. 248.33 is the EMI amount which I had already paid for Foot Massager. As I said I am not ready to pay for the product which I didn’t receive. SO I have enclosed cheque for Rs. 851

Pizza pan is available in my house and the address is mentioned in this letter above. AVA can come and pick up this wrong product anytime.

My mobile no. is [protected].

NOTE: I don’t want anybody from your team to come and trouble me at home. I am canceling the card paying the outstanding amount.

If HDFC bank cannot provide support for AVA shopping, please don’t promote AVA through HDFC and mis-lead customers. Please take this as an input as I have seen many complaints against HDFC and AVA shopping in many product review web sites. Unfortunately I checked the complaints after I faced the problem. If HDFC doesn’t provide solution for this problem, definitely you will will lose your valuable customers.

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Now after 6+ months, HDFC credit card collections team is calling me and threating to pay the outstanding money which includes tax and late payment charges of the product which I didnt receive at all.

They should have contacted me when I cancelled the card. Now they are troubling me calling so many times in a very bad attitude threating me, and sending letter again threating me.