Dear Sir,
I have a Savings Bank Account No.[protected] with your bank for several years. I have been making withdrawals from different ATMs at different locations but never had a problem. Surprisingly, on last Saturday i.e. on 11.07.2009 at about 7.30 P.M. I used my card to draw Rs.10, 000/- but the machine dispensed 18 (Eighteen) notes of Rs. 500/- each and 5 (Five) notes of Rs.100/- each – none of the notes was a new one.
I was shocked and tried to inform over phone but, by that time, Phone Banking Services were not available. On Monday morning I informed over phone about the short delivery of cash and requested to check and credit Rs.500/- (short delivered amount) to my account.
Today, I received a phone call from the bank expressing its inability to do anything in the matter. This is an undue loss to me for no fault of mine. Has the amount been drawn at the bank- counter and had there been a short cash delivery, a complaint could be made then and there and the culprit could be caught immediately.
I again request you to look into your system, machines and personnel and trace the error as it does not much financially but much more impacts the trust the customers have in a banker and its procedure.
Expecting an early response. Was this information helpful? | 
The bank should be able to trace this at the EOD settlement and the money should be back in his account. It would take sometime as Bank would need to dig out the cash totals from the ATMs and not all of the ATMs are maintained by banks.
Please be also advised to keep the slips containing the error messages handy though, in case they were required.
Trust this would suffice.
Rabin Majumder
Advocate & Attorney
For NuDelhiLawFora
New Delhi
# [protected]