[Resolved]  HDFC Bank — CUSTOMER HARASSMENT

On 9th October I had placed a request for Bank Wire Transfer (TT) to China as I wanted to import some product for my personal use. I personally went up to the Anand Niketan Branch of HDFC bank and submitted all the prescribed papers/documents for the same. On the very day my account got debited and I assumed that the wire transfer has been effected. Since then till today I have been chasing and running pillar to post to get a remittance certificate (or TT advise) confirming that the wire transfer was successfully done and the money reached to the beneficiary – because till date the beneficiary in China has not received my money.

The branch who effected the wire transfer doesn’t even know that document I am referring to – IS THIS THE WAY YOUR STAFF ARE TRAINED? When I approached the Customer Care through Phone Banking they also did not have any clue because as per them it is my home branch who should give me the necessary certificate (which the lady over phone, Ms. Preeti told me and named the document as FCNR!) whereas when I spoke to the home branch, they point their fingers on the branch who effected the remittance is responsible to provide any necessary document (which sounds reasonable to me as well). The bank is using me (consumer) as a table tennis ball and making me run back & forth. The result as on date is ZERO – neither the money has reached the beneficiary nor I have any documentary proof to send across to the beneficiary for local follow up with their branch – it is 11th day today!

I have lodged two complaints with HDFC New Delhi and Mumbai vide Reference Nos. DEL[protected]th Oct) & TF[protected]th Oct) – NO ACTION TAKEN TILL NOW.

Meanwhile, I have made numerous phone calls, wrote several e-mails to whomever I can but the result is still ZERO.

I preferred to send Wire transfer (TT) so that the money can reach the beneficiary within 48 hrs and they can ship my order and just for the shipment also I am paying almost 150% of the product cost for dispatching it by Express Mail Service which will deliver me the shipment within 3-4 days maximum, at my doorstep.

The total remittance including shipment amounted to US$ 190.625.

I want a considerable amount of compensation on this lapse and carelessness of the bank, which I leave to your judgment and decision.

Besides this, I want a proper explanation and the certificate/TT advise for which my Savings Bank account was debited.