[Resolved]  HDFC Bank — fraudly captured my account

dear sir i was using a creditcard issued to me from HDFC BANK vide no.[protected], from a long time. There was an issue o late payment reversal by the card companies in the last period. And i got a call from the bank that i must the final amount and rest amount will be reversed afterwards. But they didnt did it and again & again i was recieving calls from the bank for the rest amount and they told me that the previous call was from the collection agency and make fake commitments to recieve the amount from the customers which is absolutely fraud from the bank side.
Know the bankers have debited 4902.00 Rs. from my saving bank account saying that they have written from us in the credit card form.
And our bankers say us that we are cmpeletely helpless in this case. Besides when i was approaching the bank to sort out my card case they compeletely refused saying that this is seperate matter from the bank.
Know i am compeletely helpless where to go and what to do.
If we go to consumer court then it would be very tiring for me as i am 59years old lady & suffering from PARALYSIS.
I hope that i would get beter responsefrom your side.
Thanks