[Resolved]  HDFC Bank — charged with AQB SER CHGS INC ST & CESS from april to june 2010 an amount of 827.25 without any prior intimation

Yesterday i have been charged with AQB SER CHGS INC ST & CESS from april to june 2010 an amount of 827.25, without any prior notice. Upon asking the bank they say that these are the new rules from April 2010 onwards and any account below 10000 will be charged this fee. This is totally unfair on the part of the bank. Instead of their stupid promotional offers which are totally useless I would have preferred if they had to at least send me an intimation email. 827.25 is not a small amount and i would prefer if the bank had to refund me back this amount. If not am closing my account and would advise anybody and everybody who is thinking of opening an account in HDFC to please think again, it would be the biggest mistake of your life.

I agree and am alos a victim of the same. I m moving forward to close the account with HDFC bank. Ridiculous services with a totallly unprofessional attitude.

I agree and am alos a victim of the same. I m moving forward to close the account with HDFC bank. Ridiculous services with a totallly unprofessional attitude.
Ther are always ready to call for there promotional offers to all customers but for the account changes they always cheat the customers .. They even dnt hav any time too call or email us..This is ridiculous .. i am going to closer for my account today and the same i tell to my relatives who r going to open new one to not to open in that cheater bank again...

Me too also an victim of same case, In last qurter also they have deducted AQB SER CHGS, but in last qurter my balnce in account was below 10K so i havent take any action. But for this qurter, I have maintain balnce above 10K still they deducted AQB SER CHGS, what the hell this is yar.. I am thinking of to closing the account.

Yes same case here today only hdfc deducted under title AQB SER CHGS INC ST & CESS APR-JUN2010 Rs 1103.00 WTF??
you will get call from HDFC whenever they launch new scheme at 0930 morning itself, but i[censored] call to get clarification on existing services then no body to answer you
they have only target to push new product and services, after purchasing it even i[censored] r dead no one is bother to assist.
Fed uppppp

Ya the bloody problem of AQB SER CHGS is same for me too...they didnt even informed me about the deduction of money 872 ..This was the cheap trick of HDFC of gaining money from customers...even we call back to customer care they will not give any information about it...I have tried it but in vain.

My sincere advice to all my friends please dnt go for HDFC ...if already existed customer please do change to other banks...one of the worst bank i had ever seen.

very true!! i m also being charged 827 rs AQB SER CHGS INC ST & CESS APR-JUN2010...what is this!!! thy already sent me a msg regarding balance being maintained to rs 10000rs as per new rules...im an old customer at hdfc...and my old balance limit was 5000rs...

after getting a msg, i promptly submitted 5000rs ...thn also im suffering this loss!!

im goin to storm at my hdfcbank office on monday for clarification...

HDFC sucks!!! :(

I have experienced same type of problem.

Hasmukh Patel

Hdfc bank really suck when come to the charges they level for nothing, I think they are doing this to show increase profit in the balance sheet by way of sucking customer blood. anyway I am going to complaint this to consumer court on monday and I am not going leave them this time, I had enough of the this type of from this bank. Let o[censored]s complaint to consumer forum and see what the banks has to say

AQB SER CHGS INC ST & CESS APR-JUN 2010
(AQB SER CHGS INC ST & CESS APR-JUN2010) kindly explain what is this charge for...
From my account on 8th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN 2010) what is this and why you’re debiting the amount without any information.

Clarify the matter why the amount has been debited. What is wrong my account it is totally ridiculous.I may thing i should have to close the account.

An early response shall be highly appreciated.

Binoy Samuel
[protected]@hotmail.com

I'm also a victim of it just now checked my account details. Its been charged 827.25
At lease they should have notified me once before doing this

Banking Ombudsman- Redressal for Customer Complaints in Banks

"12.Levying charges without prior notice to the customer."


Procedure and submission of Complaint:

The aggrieved party can file a complaint with in one month to their respective bank. If the reply is not received from the bank or bank rejects the complaint, or in case if the complainant is not satisfied with the reply given by the bank, then the complainant can approach Bank Ombudsman.

A complainant can file a complaint with the banks Ombudsman by writing in a paper and submitting it to the Bank Ombudsman office provided in the Reserve Bank of India Website.He can also file a complaint online at www.bankingombudsman.rbi.org. The Ombudsman does not charge any specific fee for filing and resolving customer complaints.

There is no such specific procedure for filing a complaint.The complaint should have the name and address of the complainant, name and address of the branch or office of the bank against which a complaint is lodged, facts regarding the complaint supported by documents if any, the nature and extent of loss suffered by the complainant, relief sought from the Ombudsman and declaration about the compliance of conditions and terms which has to be complied by the complainant.


Amount of Compensation:

The Bank Ombudsman may award compensation for the loss suffered by complainant or Rs.10 lakhs whichever is less only after verifying the documents and after finding out the case is genuine .In case of complaints relating to credit cards operations, mental agony and harassment the amount to the extent of Rs. 1 lakh is given to the complainant.

Award by Bank Ombudsman:

After an award is passed, its copy is sent to complainant and to the bank on which the complaint was made.It is open to the complainant to accept the award in full and final settlement or reject it.If either party is aggrieved by the award, they can file an appeal within 45 days of date of receipt of award.The appellate authority is the deputy governor in Reserve Bank of India who will address the issue further.

My account was debited for 827.25.I am aslo a victim of the same.

Yes i also now agree on this.

Before week i believe that i have choose rite bank for my online transaction. But last day i see my full statement and there are many debited account without any prior information.


How's they debited account without sending one mail or call us. I am also now in mood of changing bank because i have to now onward many transaction online. and if this type of scenario occur then definably cant bear it.

Hi Guys,
This is Raju, My Account number is 062110XXXX1460

09 Jul 2010 AQB SER CHGS INC ST & CESS APR-JUN[protected] Jul 2010 827.25

kindly explain what is this charge for...
From my account on 9th July 2010 the amount of Rs.827.25 has been debited (AQB SER CHGS INC ST & CESS APR-JUN2010) what is this and why you’re debiting the amount without any information.

Clarify the matter why the amount has been debited. What is wrong my account it is totally ridiculous.I may thing i should have to close the account.

An early response shall be highly appreciated.

Raju.E
[protected]
Hyderabad

i am yogesh b.chaudhari from kalyan, mumbai.i was purches the HDFC credit card long back time my credit card number was [protected], i was pay all payment + late fees + interst .i was pay 7250rs only, i was pay that amount date of 08/07/2010 at HDFC BANK, Rambag Branch in Kalyan(W).i just want deleted my name from cibil report, please give me counfurmation on my email id my email id is [protected]@yahoo.co.in
Please do needful

Thanks and Regared,
Yogesh Chaudhari
[protected]

i already closed my HDFC bank account & in future in my family no one open account with HDFC BANK because they dont know how to talked to people, what service they offered, all r fake promised with me.

I REQUEST ALL THE PEOPLE WHO FACE THESE TYPE OF PROBLEM, PLEASE DONT OPEN AGAIN HDFC BANK ACCOUNT & FAMILY MEMEBER ALSO, TOTALLY BOYCOTT THIS BANK

without prior information on mobile, email, sms or flashing message in netbanking account of increasing of AQB amount they have deducted Rs 827.25 .
I am also the victim. I want my money back.kindly take action against HDFC Bank.

My account was also deducted with Rs. 827.25 showing AQB SER CHGS INC ST & CESS APR-JUN2010

What is that??

Hi, I do agree with you about the same. There was no intimation via email or phone. Even I have closed my savings accounts with them and I have opened up with BOB. I still have one account with them and this becuase its my salary account. All the Pvt banks have raised the bar to Rs. 10, 000/- without informing the customer. By giving the advertise in news paper wont help as not all read news paper every day.