Sir,
1. I would like to mention here that I happened to be associated with the bank since 2005 and also classic banking member. My A/C No. is [protected]/[protected]
2. Of late, I observed that the functioning of HDFC has deteriorated rapidly and experiencing red-tapism similar to Nationalised Bank. The glaring example is of Sector-62 Noida Branch where the staff are most discorteous and behave like bureaucrats. Here they follow the principle of 'CUSTOMER IS PAUPER AND STAFF IS KING'.
3. But, they should not be blamed since I believe that the attitude percolates from top to bottom and not otherwise. I would like to quote certain lackadiscal attitude of the HDFC which will substantiate the fact :-
(a) Despite being member of classic banking, 03 times I have applied for HDFC credit card but of no avail and that too without citing any reason.
(b) In todays schenario, time is essence but your bank do not appreciate it. Since Monday (13 Sep 10) your server is working intermittently and you have no secondary measure. Your staff has refused to conduct manual transaction, but of course, they may have direction from top. But could any one tell me the fault of customer who has to make urgent transaction.
(c) For every little assistance/service, customer especially myself, is looked down except WHERE INVESTMENT TO THE BANK IS INVOLVED.
4. I could only hope that HDFC may wake up from the slumber or else they may find shifting of customer to other efficient bank.
5. HDFC may also remember that in todays context 'CUSTOMER IS KING, and percolate this principle to subordinate staff and they also be trained as to how to behave with the customer.
Yours faithfully,
Devesh Kumar Yadav Was this information helpful? | 
Post your Comment