[Resolved] HDFC Bank — Wrong commitment and rude behaviour of customer service representative

[Resolved] HDFC Bank — Wrong commitment and rude behaviour of customer service representative

A Abhishek from Delhi, Delhi

i hold a hdfc credit card and iam using it for past two months. at the time of issueing this card they never told me anything about petro card and how it works. they delivered statement late and then they are charging me for late fees. they never told me the details of card while issuing, they just gave me card at that time saying that there are no hidden charges. above of all when i called them and asked the details they just said that you have to pay and we are not responsible for anything. HDFC sucks. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anil

from Chennai, Tamil Nadu

HDFC Credit Card — BAD / Wrong Service

Hi,
I am Mr. Anil V Shelar, Stay at Shelar Niwas, Davadi Road, Nr. Hotel Roshani Palace, Dombivli (E) 421203, My HDFC Credit Card was send to you by Credit Card Department in 1st week of March 2010, My Address is Correct & u send Report that my Address is incomplete. Then this card again Come to you in next 10days, again you say same, Where as when i search Your Office address of Kalyan & Visit there Your employee Told me That in My Area Express It Does not have Service, therefor Your Card is Return to HDFC. And When again next time in 1st week of April My Card Come to Your Kalyan Office I Visit (with AWB No.) there again to Pick My Card, That same persone tell me That "We are not Providing Service to Your Area, So i can not Give You Hand Delivery.

IF YOU DONT HAVE SERVICE IN SPACIFIC AREA SO SEND SAME MASSAGE TO CONSERN PERSON, WHY U TELL LIE??? WHY YOU SAY THAT ADDRESS IS INCOMPLETE???

GIVE ME ARGENT REPLY WITHIN NEXT 36HRS.

WAITING FOR YOUR POSSITIVE REPLY.
If i have not recive any reply From Your Side i will Send this Complent to Your Top Mannagement.

Customer Assistance HDFC Bank

from Mumbai, Maharashtra

Dear Mr Shelar,

We apologize for all the inconvenience you had to face and would like to investigate your complaint further. Request you to send us an email at [protected]@hdfcbank.com with your account number and contact details. Please mention the id TTU[protected] in the subject line of your email. As soon as we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank