[Resolved]  HDFC Bank — Cheating and providing wrong information causing financial loss

Address:

Gurgaon, Haryana

I am sending this email after a disappointing inconvenience and financial loss imparted on my by the respective HDFC branch employees.

My account details is as follows,

Account No. : [protected]
A/C open date: 09/12/2009
Branch : SCO-7, Sector 31-32A,
Main Market,
Gurgaon, Haryana.

Name of the employees of this branch dealt with me :
1. Punit Malik (Still with HDFC)
2. Majid : (He is no more with HDFC)
3. Nidhi : (Still with HDFC)

At the time of opening account, I asked them for the type account in which after a certain amount of deposit, automatic FD is booked. Punit suggested me to open a 'Max Saving account' where the minimum deposit of 25000/- is required and when it crosses 1 Lac, FD bookings start . So I did the same. The very next day, Punit and Majid came to my house to collect the document, cheque of 25K and signatures of me and my wife (joint account) on the respective form. They assured me that the rest of the details in the form will be filled by them. This is the procedure they use to adopt with every customer (getting signature and PAN/ID/address prof and filling the rest of details in the form).

Nidhi : She is so called backup manager in the branch who forgot my form/proof submission to the headquarter after placing them in a drawer and my account opening formalities delayed by approximately 45 days.

After an year I came to know that despite the current balance exceeding 2 Lacs, no FD was booked. I talked to Nidhi and Punit regarding this matter. Both of them 'NOW' tell me that FD booking is an option, which use to be selected by ticking a box/column in the account opening form. When I asked Punit that why didn't he mention it at the time of account opening (At that time he told that FD booking is automatically done for MAX saving account), he remain unanswered. Also, if such was the option and he assured to fill the form properly, he should have checked it.
Now Nidhi/Punit says that whatever has happened in the past, "HAPPENED". HDFC shall not fulfill this financial loss, which occured to me.
The most disappointing thing was, Nidhi told that the attested copy of my PAN card was missing when retrieved account opening form/details, which I did submit to these guys.
Also, I found discrepancy in the conversation with branch and customer care. Customer care executives say that FD booking system is automated in Max Saving account, while Nidhi says a different story.
As I remain unavailable in Gurgaon during weekdays from 9 to 7, I sent my wife to the branch for the whole matter. Punit was sitting inside, chating with colleagues but refused to talk to her saying that he is busy.

This is a case of cheating and providing wrong information by HDFC employees. Why is such a loss imparted on the customer in either situations? Or , is it like I have done a mistake by choosing HDFC. I am very much hopeful that you will certainly do in favor of justifying the things regarding my financial loss.