[Resolved]  HDFC Bank — online payment charges

HDFC LIMITED/ ON-LINE EMI PAYMENT — EXTRA CHARGE FOR PAYING EMI THROUGH INTERNET

HDFC BANK WILL BE CHARGING RS 100/- FOR EVERY TRANSACTION FOR PAYMENT THROUGH INTERNET EVEN FOR PAYING EMI AGAINST HOMELOAN. SO LONG, THE SAME WAS NOT ATTRACTING ANY CHARGES.
THIS WILL DISCOURAGE USE OF INTERNET SERVICES.

I am shocked to know that HDFC has imposed such a big charges in the name of CONVENIENCE just to demorilize the customers who pay online. HDFC must reconsider this issue. In these days of fastness like e-banking, this decision of HDFC is really very bad and shocking

This is crazy move from HDFC. How this payment type is different from other wherein it attracts additional charges? They wanted to have control over the payment and dont want to wait for Customers to control the payment. This is insane and arrogant move by HDFC.

Is there any financial regulatory in India can question this ?

It's totally an "Un-ethical", "Unprofessional" move by HDFC.
HDFC talks about "Fair Practices Code" in their site, which is a total-bull-.
Infact they should have mentioned it as "Cheating Practices Code".

The Govt. should look into these matters.

Capt. Gopinath

I totally support the views presented by disgruntled and timely loan payers here. It was a boon for a person who is sweatting out in another country to have control over his payments back home in India. This convenience charge and the philosphy behind this is just insane and directed towards increasing paper work. It is really amusing to me that HDFC did this and instead they want me call my folks back home to drive to their branch and post a check for clearing.

I would like to have these charges scrapped.

Of course, there is some "convenience" involved. But to whom? Let us look at the three major modes of repayment. 1) The oldest method of customers providing the bank with post-dated cheques, 2) Drop box facitiliy, 3) ECS, and 4) Online payment. The first two methods are "out-dated" and not preferred by neither the banks or the customers primarily because of the "man power" involved in them. Modes 3 & 4 are modern and of these mode 3 is being opted by banks. In my opinion, ECS deprives a customer of a certain freedom in repayment and hence is more convenient for the Bank rather than its customers. ECS, in a way, "dictates" the customer. It makes the customer "opt for a forced undertaking". Sounds contradictory!!! Mode 4, i.e. payment through online enables a customer to have a kind of flexibility to repay till the end of the month. Both ECS and online payment are automated and instant and is highly beneficial to the bank and the paper work and personnel are not required to monitor these payments. Worldwide, financial institutions offer discounts for online payments. In this background, HDFC has levied a rather peculiar charge in the name of "convenience charges" for those who opt for online payment. Now, however, I have found that this "convenience charge" has been withdrawn by HDFC. I welcome this move and thank HDFC. I request HDFC that the "convenience charges" be repaid to its customers and prove its stand that it is a Development Corporation. Pardon me if I had writtten anything wrong. Thanks

Other banks are offering to pay online, but HDFC is really a unique.ECS, salary deduction are the option where customer has to suffer always to change the EMI amount, whenever he is going revise his EMI, specially in flooting schemes.Why should custome suffer.Convenience charge of Rs. 100"Un-ethical", "Unprofessional".