[Resolved]  HDFC Bank — CHARGES DEBITED FROM ACCOUNT

Address:

Gujarat

I had opted for HDFC CC in 2005. Post that I had purchased few things through this CC.



Till date I am being billed unnecessarily for do not know what. Every month, since last 7 years my account is being debited & yet the outstanding is still as it is. I have been calling your cc & mailing on your customer service email since many months but till date I have not got any resolution.



The CC issued to me in 2005 was replaced with a new one later. But, till date this card is not active. When called up the Call Centre, they say it is active but whenever I am trying to swap it, it does not work. All the more, the charges are still being debited.



I had asked for the statement for these 7 years but there was never any resolution to this. Finally when somebody from your team called me for my request last month, he informed me that I will be charged for the same at Rs. 125/- & hence, I had agreed as in any case you guys are debiting me unnecessarily each month. Now, today I get a mailer from your customer service id that I will be debited for Rs. 10500/- as Rs. 125/- is for one statement. For me even if it is one statement charges I need the statement (one only) for the full period.



Today I come to know from Mr. Ravi (Your CSE) that the auto debit facility is activated for only the minimum amount & not the total amount. I do not know why. When you guys are in any case going to charge me with some silly finance charges, then better debit me for the total amount & close it.



As per my knowledge, I have paid more than 1.2 lacs against some purchase of Rs. 20000/- & yet my account is not settled coz of HDFC CC’s non-co-operative approach.



Hence, As in any case, due to no reason, you guys are not sharing any details about whatever till date I have purchased, paid & whatever charges your have debited to my account so pls cancel my account immdly, deactivate all my services & requests including the Auto Debit Facility & close my account.