[Resolved]  HDFC Bank — Felt insulted and frustrated while operating in the branch with my account

Address:

Chennai, Tamil Nadu

My a/c: [protected]
Incident date: April 30, 2010

I am really ashamed of keeping my account with HDFC bank when I tried to withdraw an amount of 16 Lakhs from my NRE savings account.

Before, I go to the home branch (Ashok Nagar, Chennai), I called (from Bangalore) phone banking officer and asked about withdrawing money of the above mentioned amount in single shot. She advised me to go to the home branch and withdraw that amount by submitting self cheque.

So, I traveled to Chennai and went to Ashok Nagar branch of HDFC bank with my father-in-law to withdraw the money. When I submitted self cheque (around 12:30 PM) to the teller, they told that they cannot pay the money and asked me to come in two days and get part-by-part. I told them that
phone banking officer advised me that I can get it in single shot for which they argued that phone banking officer misguided me (without any bother of HDFC account holder). I firmly told that I need to withdraw 16L then itself as I needed it for some personal reason. Finally, they let me talk to branch manager and he was the one really made me to feel ashamed of being HDFC bank NRE account holder. He insulted me that he will file a suspicious case against me so that he will delay the process (which is a great insult for me!). Also he told that he does care where I am coming from when I told that I am coming from Bangalore for this purpose only. He was asking me a letter describing that I need to withdraw the money and the reason for withdrawl. I firmly told that I can give you the letter but I cannot mention the reason for withdrawl as it is personal matter.

My father-in-law is a staff of Bank of India and he introduced himself for which HDFC branch manager told that "you are my senior and I will do it for you". It was a great insult for me. I was wondering if I was the customer of HDFC bank OR my father-in-law. This clearly shows that each customer needs to
bring a Government bank staff to deal such matters. what a shame to HDFC bank!

Finally he gave me the money for my father-in-law from my account! (what a shame!) after getting the letter describing "need to withdraw for personal reason".

This is a horrible experience and made me to decide to close the account soon and go for better bank and make HDFC to loose a very good customer!
I wanted to bring this to your notice that such manager (manager, HDFC bank, ashok nagar branch, chennai) is really great shame for HDFC bank!

Thanks
Jaikumar S