[Resolved]  HDFC Bank — Abusing words

Address:

Coimbatore, Tamil Nadu

Hi ,
Iam a corporate employee and i owe an HDFC Credit card for the past 2 years , i pay my due regularly, this was the first month i missed my due date , the collection person named VIJAY(Desk number :[protected];mob: [protected]) from COIMBATORE collection called me i conveyed him to collect a check from my home since i was out of station , he tried calling my dad and my dad was not able to pick the call since he was driving , he gave a call to my home Landline and started abusing in bad words at my mom who has low pressure was stressed and hospitalized for almost a night.

i wonder why the bank is allowing these collection agents to deal with customers .
i do maintain 2 savings accounts in the same bank for almost 7 years.

Please let me know where i can lodge a complaint for harrasments like this.