[Resolved] HDFC Bank — Harrassment for prepayment

rajan0003

Address:

Gautam Buddha Nagar, Uttar Pradesh

I visited the HDFC Ltd (Sect-18, Noida branch) on 14-JUL-2012 for partial prepayment of the home loan. The bank harassed me by raising two objections:
1. They don't deal prepayments on Saturdays. Please note that they do all other functions of the bank on this day, only thing that is not entertained in prepayment. Isn't it a hassle created to prevent customers from making prepayment.

2. They asked me to submit a bank-statement for last 6 months duration, for the account from which I am making payment. The account statements are normally a paid service, I asked who will bear these charges, they told me the account holder. They didn't specify the reason for the need of statement. Since RBI has now made prepayments (part/full) to be free of any penalty/surcharges, HDFC cannot ask for such bank-statement, IMO this is just another way of harassment.

I approached the office bearers in the branch, but they refused to meet. I submitted my complaint on HDFC Ltd's website ( http://www.hdfc.com/others/hdfc_write_to_us.asp) on 15-Jul-2012, but they didn't respond. Even they do not issue any complaint number for the above complaint-submission.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gj_hdfc

I have the same problem but I live outside India. I submitted my bank statements, still for 1 month the cheque is not processed. After repeated reminders, today again he is asking for 3 months statements and then again there is silence. I want to know can I claim compensation for the interest amount that I have lost in the last 1 month?

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

We regret the inconvenience caused. We will look into this from our end. Please write to [protected]@hdfcbank.com with your Account / card, complete Complaint. Details and contact details and the reference number TTU[protected]

amitf

Same things happened with me. I would never recommend HDFC for loan. Are they gone mad or what? Useless fellows. I will never in my life will take a loan again from hdfc. Such a pathetic bank.

kedarsm

Same is the case with me. I asked my father to go to the bank for prepayment. He made it. After few days, I received some more amount, so I thought I should repay in home loan. They harassed my father saying you can't make prepayment more than once in a month. What kind of rule is this? And they ask so many documents and all, its really pathetic to be a customer of such a bank. For new prospective clients, I would recommend to avoid any dealing with HDFC Ltd.