[Resolved]  HDFC Bank — hdfc loan segment worst people

Same thing happened with me, I applied for an education loan with HDFC bank in July. They don't inform or respond to my calls and whenever I hear from them all I get is the routine answer of 'it's under process'. After persistently calling them they pick up the phone and tell me to call me after an hour because they're going to check. when you call after an hour they either don't pick up or tell you the same thing 'it's under process', 'it'll be cleared by tomorrow.
After 11 days of all this they told me everything will be cleared by Tuesday and I'll get the DD by Wednesday. It's Saturday now and my college has already opened and till today I have no idea if I'll get the DD next week or not. Because time was running out so I asked another person's contact number from the loan department. I was asked to contact Mr. Vishal Rajput (91-[protected]) who was the TL there, after calling him 4-6 times during the day he finally picked up. He informed that it's under process, I asked him why his team member was saying it's going to be cleared by Wednesday? he started shouting over the phone that he isn't the one who said I will get the DD by Wednesday and he is not liable what his team members say to me and then he started to scream and shout over the phone that I'm disturbing him and never to call on him again. He thinks he's not answerable to anyone and he has the right to mislead as well as shout at customers if they ask for the status of the loan process.
After everything said and done now I get to hear another tag line of 'it'll be cleared by tomorrow'. I have to answer my college that why I can't report to them on time because I myself don't know what's going or am I eligible for the loan or not or all the documents are correct or not. Because of their routinely answer of 'it'll be cleared by tomorrow' I have to ask college for some time. I've already rescheduled my reporting time with them 4 times already and now they ask me if I'm ever going to report since classes have already started. If I don't report next week I'll lose 35, 000 - which is the admission fee- and one year of my education.

Because of the slow processing and this misleading tag line of 'tomorrow it'll be cleared' I might lose my candidature with the college for not reporting on time and lose one year of my education. Thanks to the HDFC and their loan staff who never understands the urgency of the customer.