[Resolved]  HDFC Bank — Unable to justify the reason for rejection

Address:Hyderabad, Andhra Pradesh

I would like to advise the HDFC card team to take the personal note of the complaint mentioned here. The customer service team is adamant. After spending more than 30 mins your team is not in a position to give the justification for my card rejection( appl ref num :[protected].It is surprising for me to know that my credit card application has been rejected though i have been the customer of HDFC for years. I have availed my two wheeler loan, which was completely repaid without any delay in my EMI payments and am the current four wheeler loan customer from ur bank. I think you have provided me all the loans after proper verification and satisfaction , then why my card was rejected?..will your team in a position to explain thereasons for rejection of my card?..its not the matter of the card only, a phone call will bring n number of credit card executives to my desk for new card?..the only thing whch seriously bothering me is being the loyal customer o[censored]r bank for most of my banking need , how a small request of mine for credit card is rejected, this is somethng unbearable, check my credentials, check my ciebel, and check my financials,...and most imp observation is your bank gives the card to the defaulters whereas restrict it to trust worthy...i have decided to close all my banking relations with you...

surender

[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir/Madam,

We regret the inconvenience. We will look into this from our end and address your concerns. Please write to [protected]@hdfcbank.com with your contact details, details of the application number and the reference number TTU[protected]. We will respond with an update on your application status.

Regards, Customer Assistance, HDFC Bank

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