[Resolved]  HDFC Bank — Wrong guidance by Phone Banking Officer

Address:

Hyderabad, Andhra Pradesh

I am Prathik Jain holding account No. [protected] at Charminar Branch of HDFC Bank since December 2008. The account required me to hold an Average Quarterly Balance of Rs.5000/-. In November 2009, I called up the HDFC Phone Banking No.[protected] to enquire about the calculation of AQB whether it is calculated on calendar quarter basis or from the month my account was opened. The phone banking officer clearly guided me that my AQB will be calculated according to the month of account opening i.e., Dec-Feb, Mar-May and so on. Hence, I maintained it accordingly since then. On 14th April, 2010 Rs.827 were deducted from my account against AQB charges Jan-Mar 2010. I immediately emailed the customer service regarding the same repeatedly but what they could do is just to inform me over phone that action will be taken against the phone banking official but the amount will not be refunded in any circumstances. Why do I have to pay for no fault of my own? Never expected such foolish behaviour from HDFC. They operate their customer service department to cheat and extract money from their customers.