[Resolved] HDFC Bank — ATM Debit card pin not received | |||
Sir, This is for your information that I am holding a saving account in HDFC bank at Bistupur, Jamshedpur, Jharkhand. Presently I have permanently shifted from Jamshedpur to Bellary Karnataka. I have applied for renewal of my ATM debit card. I have personally travelled from Karnataka to Jharkhand to collect my card. I have received the card from the courier agent but i have not received the card PIN number. Due to urgency I had to leave Jamshedpur without rceiving the PIN. I had authorised my brother to collect the pin number from the bank with a duly signned application stating the criticality of the situation and asked the bank to give the pin number to my brother who is readilly available in Jamshedpur to collect the pin on my behalf. But the bank is not giving the pin to him. I would like to know whether authorisation letter is of any value to the bank or no. I am unable to withdraw any money out of the account due to this. The details of my account no is[protected]. The international debit card no is - [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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We realize this must be a very frustrating situation for you; however, it is Bank policy to hand over account deliverables only to the customer. We trust you will appreciate that this is to protect our customers' interests.
We recommend that you use our designated customer service channels, such as our phonebanking service, to communicate your new mailing address, so the Bank can update it in its records and send all future correspondence to that address. Additionally, we request you not to post sensitive information such as your account/debit card number on a public platform such as this, as it may lead to your account being compromised.
Kindly visit the following URL to access information on our Branches as well as our PhoneBanking numbers:
http://www.hdfcbank.com/personal/customer_center/customer_center.htm
Regards, Customer Assistance, HDFC Bank