HDFC Bank — Worst Customer Care Service ever seen

Address:

Kerala

When I accidentally checked my account statement, I found a Rs.827 withdrawal without prior update. The transaction is narrated as "DEPOSITORY CHARGES".

I had a demat account with HDFC in last year, and I have closed it 6 months back. I guess HDFC is simply robbing my money from account with reference to the closed DEMAT account.

When I called Customer care, they were fooling me

FIRST TIME:
The lady forwarded to Automatic system. Which said that they already withdraw Rs.827 from my account. That's it. But I didn't get the reply to my questions

SECOND TIME:
The lady told me to go and contact bank branch. They say that these information cannot be checked by a customer care.

A customer care executive cannot say a word about my last transaction, which is readily available through automatic system on a button click... LOL

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Nevil