[Resolved]  HDFC Bank Bank Ltd, Chennai — HDFC Credit Card Dispute

Address:

Chennai, Tamil Nadu

I have HDFC bank platinum credit card with me.On 12th June 2011 I recieved few sms on my mobile stating that an amount of Rs.32,000+ Rs.1100 etc has been charged on my card in each transaction taking the total to more than 1 lakh while the card was in my possession.

When I checked the statement, the same kind of transactions have happened in May 15th 2011 as well at somewhere in Australia. But I didnt receive any sms for this.

I called up the customer care and enquired abt these transactions and was informed that the transactions were not done by me. I was advised to block the card and send 'Charge dispute form' with the particulars of the transactions that were not done by me.

I did block the card at that moment itself and sent the charge dispute form on the next day by courier service. When I called the customer care after a week to enquire about the action has been taken on this, I was told that the mail was not received.When i enquired at courier service, I was informed that the mail was delivered correctly. Hence I prepared another set of Charge dispute form with the fraudulent transactions and this time I dropped them in application box available at nearest HDFC branch after enquired that the applications can be dropped there in the box with the bank employees at the branch.

I called up the customer care again to check what is actually going on the complaint and again I informed that the forms were not reached them and also I will be known about this after 40 days.

I dont know what to do now. As the fraudulent amount is quite big, I am feeling nervous and impatience.

My complaints are:
1.What's the status and progress?
2.Who will pay for this fraud transaction?

Please help me on this.