HDFC Bank — loan release documents

Address:

Maharashtra

Hi,
My father is above 65yrs and your bank is asking to visit various branches to get his flat release documents. These documents are missing for 8 months. He took loan from vashi branch and paid the full amount in 2009 (parel branch near damodar hall). I am adding this complaint in consumer complaint. Please let me know that in which branch he would get his release documents or are the documents missing?

Thanking you,
Rupali