[Resolved]  HDFC Bank — Complaint Against HDFC CREDIT Card collection department

Address:

Mumbai City, Maharashtra

Subject : Fraudulent and cheating done by employee Imram ( [protected]),Harish ([protected]/[protected] and Poonam Pawar (HDFC CREDIT CARD COLLECTION DEPARTMENT)

This is in regards to the card number [protected] wherein I miss priyanka keer had opted for settlement .Dec 16 received a call From the above mentioned officer stating that the last payment for the settlement has not being received and on the payment of rs 2100 the account shall be closed and a letter stating the same shall be dispatched in 3-4 working days.

However after a week of not receiving the letter we are trying to follow-up with des so called managers on their cell and landline number[protected] who r disconnecting the call on hearing the name or a message is sent that they are in a meeting. This is repeated for past 2-3 days .Would like to get few questions answered .On speaking to Mr Imran after chasing him over the phone for three days I was told that the outstanding balance of Rs) 58000 needs to be paid. Wherein after assurance from Harish (Who is at manager level ) stated that the settlement is not closed hence the account can be closed by paying the balance of Rs.2100 .The said amount was paid to HDFC bank on assurance from Harish.

1. Harish had called for payment on Dec 16 at 6.30 pm who has used profanity like (, I DNT CARE EVENT I[censored] RECORD MY CALL OR INFORM MY SUPERIORS).

2:Aren’t your managers or the executive have any telephone etiquettes. As on speaking on the landline to Poonam Pawar (Useless and Good for nothing Resource) disconnected the call without even listening to the case history or was least bother to entertain the call.

Kindly take action against such useless and characterless executives hiresd by the company who are creating a bad name for hdfc in the market.

Also request you to kindly revert back at the earliest along with the account closure letter.