[Resolved]  HDFC Bank — Rs.50,000/- removed from by HDFC Bank A/c via a fraudulent online transaction

Address:

Mumbai Suburban, Maharashtra

Fraudulent online transaction of Rs.50,000/- from my HDFC Bank Savings A/C



Rs.50,000/- was removed from my HDFC Bank account at 2:30 am on 11th Oct. 2011 by an online fraudulent transaction using my Debit Card details, even though my Debit Card was with me only.
I immediately took all the necessary steps:
- blocked the Debit Card, blocked my account, and disabled Net Banking
- lodged a complaint with HDFC Bank, the Cyber Cell of the Mumbai Police and filed
an FIR at my local police station
- submitted a Dispute Payment Form to HDFC Bank along with an Indemnity letter
The fraudster created 2 Virtual Credit Card (VCC) via HDFC Bank’s Netsafe, of Rs.35,000/- and Rs.15,000/- from my account. This money was lying for 4 days but was still not blocked by HDFC Bank, even though I told them that the 2 Virtual Credit Cards were not created by me, and despite my taking the above-mentioned steps and visiting the bank daily, requesting the Bank to do so.

By the time HDFC Bank woke up, some of the money in the Virtual Credit Card was taken out by the fraudsters.

HDFC Bank is not willing to either honour their touted “zero-liability assurance” nor willing to find out / give me the name of who stole my money.

The Police feel that an HDFC Bank employee seems to be involved in the compromise of customers’ security details.

19 days after the incident, HDFC Bank informs me that my money has reached Moscow.

This is how HDFC Bank treats a customer who has banked with them for over 8 years.