[Resolved]  HDFC Bank Bank Used Car Loan Deptt — RC not returned

Address:

South Delhi, Delhi

Hi,

This is in ref to an Auto Loan #19072282 which was disbursed on 27th July 2011 and the amount disbursed was around Rs.95,000 when the loan asked was for Rs.1 lack.
The amount of Rs.5000 (approx) deducted was (as communicated) processing fees @ 2% which was Rs.2000 and Rs. 2300 was charged to submit to authority (as my original four wheeler RC was taken from me as it needed transfer of ownership and would also have HP of HDFC Bank).

My RC and all other documents were taken from me on 20th July before giving disbursement, stating that disbursement and transfer of ownership on RC will take around 10 days.
However since then I have been sent from pillar to post and I have not got any documents back. They also took Rs.1000 extra from me to give it to some broker to make the process faster.

Moreover when I started calling them daily to know about the progress they gave me RTO slip which said that my documents were lying somewhere and no body deposited it to authority till 17th Aug 2011 which was almost after 27 days. Now that slip have expired on 1st sep 2011 and my car is now without Insurance and without RC and I cannot even take my car out on roads otherwise it will be seized.

I have escalated the issues so many times however there is no one who is helping me with this. Only thing which I am getting is false promises that i will get a call back.

The only thing I want is -

1) Kindly resolve my issue and get me my RC with the ownership changed.
OR
2) Handover me the documents given along with the original RC with the money which was taken from me.



People involved in this mess are -

1) Personal Banker - Gaurav Arora
2) Ashish - Auto Loan Department
3) Amit - Ashish's Supervisor (Auto Lon Department)


Hope to see this resolved within 2 days.


--
Regards
Goldie Mehta
[protected]
Call me after 1pm