HDFC Bank Complaints & Reviews

Hi,
My name is AHSAN JAVED. I was in HDFC BANK LTD. As a sales executive, I joined HDFC BANK LTD. On 29th October 2007, I resigned from the job due to the pressure and the behaviour of my seniors. I forcefully resigned by the job on 22nd January 2008. On 22nd January my sales manager MR. RAJ BHADURI asked me to give resignation, when I asked him why you r asking me so. He told me that I can only continue with my job if I give 7 current accounts by 26th of January.
I talked to my ASM MR. VISHAL GHAI also, but no positive response also I got from their. Even he threatened me that if I did not give my resignation he will terminate me. As I was not got even a single penny from the organisation from the date of joining, I asked him to give my salary. But he replied that I did not give resignation they will not transfer my salary.
At least I gave them resignation; my SM told me that final settlement took some time may be 1 or 2 months, n what ever the final amount is will b credited to your salary account. so you go home and keep in touch by phone. I did that,

As today several months have been gone, yet I was not gotted my salary.

At the time when I was I job they tortured me mentally n physically also. They continuously changed my work place every week, they call me up when I was in the market, when I reached their and they started shouting at me for the business.
When I give them accounts they fill it by others employees code in it.

Please help me out in this context, some time I thought that If they behave like this with their employee than how they treat there customers.
Thank you
Ahsan javed CA-11694
91+[protected]

I made full payments as per statement received...

Even in next statement they showed some amount...

When i called customer care.. They agreed to reversed the amount.. But revresed only finance charges & when i called again they confirmed that reversal will be done...

but the same thing was not done.. now they have accumulated the amount and started troubling by sending letters...

They are not agreeing to the thing that i have called & confimation by executive was made for reversal... (they are saying there is no such records for the call...)

What happen to my yesterdays complaint? No response from Company? Is this lodging of complaints worth doing? I lost my 7 days and still can't buy the vehicle because of your hapazard way to handle the loan cases. Had I known it earlier that Fullerton is not interested in giving me the loan, I would have either gone for cash purchase or had applied to other Finance Company. As I have already told the facts of my financial status were known to company's official at the time of the application. Then if prima facie application needed additional down payment, it was possible to intimate me the same before processing the case. You carried out all the investigations making known to my collegues about my taking of loan and then asked me to give additional downpayment. What is this absurd procedure?

I have a credit card of HDFC Bank...because of some unavoidable family issues..i was not able to make any pmt for my card for last two months ...i have recived many calls for the same ...informed the customer care that it will be done in full by next month but they have started harassing me by calling me again and again ...today i have recived a call from
phone [protected]
address 5 Th Floor Ansal Classic Towers.J Block Opp Surya Hotel.Rajori Garden.DEL.DELHI.110028
...saying that make pmt or else...and they abused me ...

please help i am not denying that i will not make pmts i will just need sometime ...

I have taken loan(cash on card) on my credit card on 16/04/08 for Rs.55000/-, because of huge interestes I have dicided to proclose the loan amount. I have called the customer care and requested for the preclosure amount, I was shocked with the response from the customer care people. They have told that I have to pay Rs. 95000/- as there is outstanding amount is there on card and 3% preclosure interest plus 12% interest.

I request people not to take the credit cards from the Hdfc bank.

i am applied my pan card on 13th april 07, my acknowledge no : [protected] that time my pan card has returned because of adress not identifid & the same i have submited my new adress proof last month still i am not received my pan card for your kind information even the same address evry month i am receiving my mobile bill, credit card bill & bank statement, i dont know why your courier people not able to find my adress, pls take down my adress & same my pan card expecting as soon as possible,
Ramesh
65, 5th cross, 5th main, Gidappa block, Ganganagar extn, R.T nagar post, near to Govt choultry & Masque, Bangalore - 560032,
my phone no: [protected]

i am having 2 HDFC Bank accounts, one in Kottivakkam NRE branch and the other in West Mambalam branch - SB account. I transfer funds regularly from NRE to SB.

On 31st July 2008, someone(in the name of Mr.Pandi) operated through accounts and transferred funds of Rs.42000/- to his accounts via third party transfer without my knowledge. l About this incident I reported to Bank’s Manager & to Customer Care Dept in Chennai, they have not taken any action on this, & they are escaping giving unacceptable reasons.

Sir/ Madam,

i have applied for PROVIDENT FUND on May 2008. till date i have not received any feed back from the other side nor it has been settled yet. i am following it up for long time. it is now over 3 months. i was join hdfcslic as on 4th september 2006, due to some personal problem i was resign on 2nd may 2008. i was on notice period ( from company side ), now company said i was not on notice period, they stop my full & final settlement and Provident fund .Please suggest me what is the right way to approach to senior people regarding this issue, lots of casess are pending due to this reason, please do something, Provident fund is our right, no one can stop this, They are not providing me with company code no also so that i can check the status in KOLKATA PF HEAD OFFICE. kindly look into the matter seriously.

Regards,
sneh p. singh
mobile no- [protected]

Dear Senior Management,

I am surprised to see that "Payal Sen" of HDFC Bank Gillander House, 8 NS Road, cultivated an beautiful habit to harasses Parents of customers like anything, and "the language she use is I guess are used in Brothels".

I am not the 1st customer to complain this, I saw similar complaints from another friend Shayan Mukherjee Pls visit the below internet page
(http://www.consumercomplaints.in/complaints/hdfc-bank-c49198.html).

My parents and I happened to face this insult today. My mother is shocked, she repeatedly told that my son will make the payment but this rotten creature Payal went on abusing and stating that my mother have a bad character.

WOW ! what a culture?.

I simply don't undertand how these rots survive in the industry; and how the management digest this or they are intentionally allowing this, if not then why is the management not taking any measures to eliminate them even after hearing so many complaints against her...??????????????

I am banking with HDFC for 8 years now, and always received a proffessional behaviour from them. I guess i have to close all relationship with the bank.

I am shocked by this behaviour, and I want to see the end of this. Otherwise i have to beg help from the Constitution of India.

In Anticipation of your Response
Avijit Kar
kar.[protected]@gmail.com

I have a minor a/c of my son in HDFC TONK road Jaipur (Rajasthan) Branch. I have the main problem they HDFC bank donot Issue By Debit card in minor a/c by the reason that they have no policy of that.

before it was final happened, i phoned personally to HDFC bank Branch Tonk road and try to contact branch Manager but he was not found and one of bank staff told that you should fill a a form and deposit it in your any bank branch,

I filled a form at Udaipur Branch and at udaipur branch also customer care excutive did not tell me that in minor a/c debit card cannot be issued, and accept that form and give me receipt of that form

After passing 20 days i again try to contact customer service and they told me that in minor a/c bank cannot issue debit card

if this is the rule why bank excecutive donot told that debit card facility is not availble in this a/c and final they waste my time and money also

Hi,
I have one Credit Card of HDFC Bank. I accept that Initially I was irregular with the payments, but that was due to my family & financial problems. But I approached the credit card devision for the settlement of the dues. One of the collection agents named Sanya (Phone No: [protected]), agreed with INR 20000 in 5 installments. This was in starting of June'08.
On 30th June'08 my mother got heart attack & was admitted in ICCU for two days. I received the call from Sanya for the payments & I told the situation. She said to submit INR 1900 for the part payment & rest would be paid in the month of July'08. I did it.
On 1st July'08, when I went to ATM to draw money, I found my whole salary is made "hold of funds" by HDFC Bank. I contacted customer care & they replied (they are not trained to handle the situation & give the right answer) that it has been done by credit card devision & they can't do anything. I called to credit card devision & I was gives assurrance to get call back in 48 hours.
Next day, I called to Sanya & explained all but she replied that since she on half day leave she can't do anything before Monday.
I waited till monday, by the time my landlord has visited for more than 3 times asking for the rent. On monday, I again contacted Sanya, someone named Mr. Abhishek (Phone no: [protected]) picked up the phone, said Sanya is on leave, I told all the story & he assured me to help. He told me for the settlement in two shots after deducting INR 8000, for which I have to give debit note, I requested to send somebody to collect the debit note. On tuesday, I handed the debit note of INR 8000, to Mr. Devinder Sharma (Phone No:[protected]).
Since then, I am calling to every person to release my rest of the funds, so that I can pay the rent & buy groceries for my family. Mr Abhishek is not receiving phone, every time I call him someone else will pick up the phone saying, since he is senior manager as I was told, is busy or driving or gone for lunch or any other reason. Sanya, after many attempts received my call, only to say it is in process & your money will be released. I am listening to this answer since tuesday.
Today is Saturday, 09/08/08, I am still fighting for releasing amount. Sanya threaten me for not calling again & again else my whole salary amount will be deducted. Only this has made me to escalate the issue with the concerned authority for appropriate action. But I was unable to get the email id's except of [protected]@hdfcbank.com & customerservices.[protected]@hdfcbank.com.

Please help me, I am pennyless on todays's date.

HDFC Bank Credit Card dept. Harrasing me, use slang language & threatened me also...

I have a Salary Account with HDFC Bank Ltd since 2005. I have been transacting for last 3years, suddenly one morning (24th May 2008) my Account has been freezed and all my funds in the account has been kept on hold (Rs. 26, 775/-), I do not have any intimation form the bank nor the executive in the Branch is able to help me to get the information, why are these people troubling the Individuals, none of them were bothered to revert back my call.

Then i called up customer care they said HDFC is hold your balance amount becasue of credit card which is due since 2004. They said i have a HDFC card & i not clear my payment since 2004 so that's why they Hold & transfer the amount. I agian called up customer care i said if i am not pay since 2004 why r u calling me & i request to them please provide me the statements of my card and show the balance payment they never showing.

Now the problem was i have another Gold Card & I stopped the due payment then I received calls from credit card dept. for payment. I talk to the dept. guy and said all the senario (I told pls provide me the details for my old card then i give you the payment for Gold Card).

Then they never called me till 06th August 2008. today 07th Aug 2008 I received a call from Mr. Pooja from Rajouri Garden Branch Telephone No is[protected], Mob No. [protected] she said i dont what ever the bank is doing i need payment for Gold Card, I request her to show me the details of my old card & then i give you the payment.

She is extremely rude and abusive talking even she called me my office number & she threatened me like a police and she again called my office as my phone was busy and she tortured the Guard & Reception people. I would like you to take severe action against her.

So many times i request madam please provide me the old card details she said she is not responsible for the details, speek to customer care. but i called up (CC) they said they also have not any details. So its mean HDFC is authorize to deduct any amount which is balance my savings account.,

What can i do? Please reply. Should i register FIR?

Kindly help me I have great hopes from you.

Regards

Ranjit Sarkar
ranjit.[protected]@gmail.com

Dear Sir,

This is to inform you that my credit card whose no. is: [protected] has been misused on 28/07/2008 as told by your Risk Department person (Mr.Alok). I have already asked HDFC to block my card and issue me a new card ASAP. Three unauthorized transactions were made on my credit card. Till date I have not received a new card and when called the Customer care they inform me that my card is over limit now.

I request you to please help me in finding the culprit as I have never ever in my life done online transactions.

Kindly take an action at the earliest as I would not be interested in paying for the expenses I am not responsible.

Awaiting an appropriate response from your side.

Thanks & Regards,

Bhaskar Koushal.
Address: H 92, 2nd Flr Saharms Complex
Subhash Market, Kotla Mubarak Pur
New Delhi-11003
India

My Car bearing no. WB38L 5005 covered under HDFC insurance vide Policy no. VP[protected] met with an accident on 26.05.2008 on the NH31 under Bidhannagar IPS. The information was given to Mr. Seshadri, Claims Officer on 27.05.08. Claim no. 240211 dated 30.05.08. Inspection by HDFC appointed surveyor on 30.05.08. Till then getting no response from them I contacted [protected]@HDFCERGO.com on 08.07.08. After then they appointed their company surveyor and mailed me one vague asessment to start the repairing process and after making payment by me they will settle the reimbursement. After much persuation they confirmed me certain repairing scope on 24.07.08 which do not cover all the visual accidental damages.
My last Mail is as below :
From Ashok Podder <[protected]@gmail.com>
To seshadri.[protected]@hdfcergo.com

Cc [protected]@hdfcergo.com

Date Thu, Aug 7, 2008 at 12:19 AM
Subject Repair Settlement of WB 38L 5005
mailed-bygmail.com


Dear Sir,

i) On dated 24/07/08 you have communicated to me for the 1st. time about your assessment of repairs and in reply I informed you on 26/07/08 about deletion of certain visual damages. But surprisingly neither you agree nor you disagree with my findings and only you have been insisting me to ask the repairer to go ahead with the repairing without any settlement i.e., you are trying to cut short / limit the visual accidental damages.
ii) I did request you long ago to repair my car at any OEM authorized workshop of your choice but you did not pay attention towards he same and on the contrary you are trying to defame the repairer by remarking "a dealer having a monopoly and demanding unusual charges", "the repair estimate submitted by the repairer is very much exaggerated and without basis" etc.
iii) I did request you only to depute any independent surveyor to assess the visually acceptable accidental damages in front of me and so I visited the workshop with prior intimation to you on 4th & 5th Aug'08 to interact with your deputed person, as you did not bother to intimate me that you would not send anybody on those dates.
iv) Insurance act says that independent Surveyor will check and assess the scope of repairs and replacement of parts necessary against the accidental damages. But violating the same you deputed your company surveyor/assessor and communicated me the assessment made by him. Now I am to conclude that your person intentionally overlooked many visual damages.
v) My intention was to start the repair process after acceptable settlement of the accidental damages which are clear before eyes. Of course the hidden damages which can be identified after dismantling during the repair process, can be finalized after time to time inspections and acceptance of accidental damages.
vi) I did mention several times since the claim regarding avoidable damages due to daily heat, rain, dust & other pollutions which can be minimized if you act properly and timely with due consideration of your company's motto of Customer's satisfaction.
vii) As my vehicle has been deformed from original shape that has affected the vehicle's structural integrity due to the accident, which reveals from all around visual inspection, the repair / restoration to the originality will certainly claim more labour charges than your assessor is reflecting if OEM guidelines are followed, which can be had from any Maruti-Suzuki authorized repairer after showing them in details.
viii) From the place of accident the vehicle was towed to the nearest Maruti-Suzuki authorized repairer's shop. I am yet to get the reimbursement of towing charges, which I didn't claim till date, as I was being told from all concerned that the reimbursement bill will be processed after finalization of the claim.


With best wishes,

Ashok Podder

I book 5 FD's each of value 50, 000/- with Koramngla branch of HDFC Bank in Bangalore in June 2007. I asked the executive to book for 1 year and 15 days. But, when the statement came to me, it was written 2 years and 15 days with a ROI 9.5% p.a.. I asked the same to him. He said that it comes with a minimum default period of 2 years and 15 days. I an break at anytime and I will get the same rate of interest. So, as per my requirement i.e. Iasked for the closure of the FD after 1 year and 15 days. They deducted my rate of interest stating the fact the information that has been given to you was wrong.

Now, I relied on the executive which was being send by HDFC Bank. I signed on the papers mentioning the period as 1 year and 15 days.Where have I done something illegal in this.It is the HDFC Bank who has chaeated me and given me a mental trauma.I request you to provide justice to me.

I went to HDFC Branch in Thillai Nagar, Trichy, Tamilnadu for opening a New Savings account (Joint A/c) on 04/08/08. The Account opening officer (J.DINESH RUBEAK) told me that all New Savings account Primary Card holder will have only Easy shop International Gold Debit card pre activated for his account. Gold Card is a default card for New A/c holders and it would be charged Rs. 500/- p.a.

I insisted showing the application that there are options for other cards also for primary card holder. But even then he told me that Gold card is Mandatory to start a new account.

Even though paying Rs. 500/- p.a. is not a matter for me, I do not find the additional features of Gold card much appealing and useful to me. But for the sake of opening the account and on believing the words of the officer, I opened the account with Gold card.

Later through friends and customer care, I came to know that Gold Card is not mandatory. New A/c could be opened with International Debit Card with an annual fee of Rs. 100/- p.a.

Though paying Rs. 500/- p.a. is not a matter for me, I find this as a pure cheating behavior. I am fed up to continue relation with the bank.

I also spoke to the same person mentioning the above. Now he replies that “I[censored] r not interested in the card u can change the card after one year with a charge of 150/-“. Irresponsible behavior.

I am hopeless to believe this person.

Pls. give me a solution.
Can I go for change of card? How & when. What will be the charges?
What is procedure for changing this account to salary account?

Regards,

T.Swaminathan

Hi

HDFC Vashi branch recd cheque from PF Office which where dispatch from bangalore Dt 27/06/08 & 23/06/08 which had a printing mistake instead of [protected] it had printed[protected] but my name was printed on it along with the a/c no gain i am yet to recd the full amount from HDFC.

One excutive Divya Shetty from Vashi Branch spoke to me around 7 to 7:30 on 29/07/08 after making complaints on telephone when i asked for vashi branch manager no the gave me a no which is always ringing .

I think hdfc is playing games with a customer who is having a account for almost 8 years.

regards

balaji

I am one of the account holder of HDFC BANK, would like to list some horrible experience which I had gone through recently. Inconvenience caused stated as under:
1. Terrible experienced at HDFC BANK – Punjabi Bagh Branch
a) Problem raised when I went to HDFC BANK Punjabi Bagh Branch to apply for a new Debit card as the old one was misplaced. Being totally unaware with the procedures and rules of the bank thus seeking for help but instead of that I was being ignored by the staff, not only this some ladies were busy with their private calls and were discussing about the household stuff
b) Then I queried from one of the staff member “how to apply for new debit card”. she told me to fill up the form for the same which was kept next to the wall - near to the entrance. I searched for the relevant form but got confused as there were many forms. Thus I spent around 15 mins there for the same but none of them took initiative to help out the customer.
c) Thus anyhow I got the form and filled it up. I did confirm from the girl at counter no.9, I gave her my account details as it is a co-operate account so which address has to be mentioned coz I have already left the organization. She told me you can put your Residence address. She didn’t provide adequate details - that I have to fill the form for changing of address first. And as being unaware of the procedure I didn’t fill any form for the changing of the address. I applied for new debit card and credit card at the same time and mentioned my home address in both the forms. However I got my credit card at home address but the debit card was sent to the office address.

2. Another awful incident with Customer Care People - Managers
Thus I had a conversation with Cust care ppl around 4 times to check the status and every time a different statement was given to me. Which are as follows:
a) 1st time - they told me that the card has been sent to the your office address when informed them that I m no longer working with that organization they replied that don’t worry as it will be returned to the bank and you can collect it from the Punjabi Bagh branch – which was fine with me.
b) 2nd time - they assured me that the card has been already returned from my office and will be sent to the Punjabi Bagh Branch and I can collect it from there.
c) 3rd time - they were not sure and was not aware that what exactly was going on??
d) 4th time- I had a word with Asst Manager – Sonali Jain & Manager – Ravi Tiwari, both were impolite and blamed me for everything as its your account and you are responsible for your account and it was your reponsiblity to get the address change first. Ravi Tiwari informed me that the card was again sent to the office address and has been delivered to an unknown person.

* Now I would like to take your attention towards few things –
1. I wasn’t aware with the procedures as I am not working in any Bank – why didn’t the staff inform me at the first place when I asked them which address has to be mentioned in the form?? They were busy chatting with their colleagues or with their private talk, WHICH WAS MORE IMPORTANT THAN TO ASSIST THE CUSTOMERS??? People in the branch were unhelpful & didn’t care to provide adequate information.
2. People in customer care dept are not clear with the work. As every time whenever you call, there would be a different person with a DIFFERENT STATEMENT FOR YOU. Well I believe there is no coordination in your customer care dept.
3. Even the Managers in Customer Care Dept DO NOT HAVE listening, understanding, and problem solving skills. No matter what, they’ll find a way to escape and will put the blame on the customer. And THEY BELIEVE WHY CAN'T A CUSTOMER DREAM ABOUT THE PROCEDURE???
4. I am fail to understand one thing that if the card had been returned once from my office and they told clearly that the person is not working here anymore, then why the card was again sent to my office and why not back to the branch??? Also if one of the CCE assured me that the card has already been returned and you can collect it from the branch then why next time Cust Care Manager said that the card was again sent to your office and has been delivered to Mr Amit (an unknown person)??
5. And how can such a CONFIDENTIAL and IMPORTANT thing can be delivered to any UNKNOWN PERSON (you don’t even know that in which dept he works in and what’s his last name)??? There are thousands of employees working in that organization out of which 100’s of Amit would be, where do I find him???
6. Instead of empathizing and understanding the problem, the Cust Care Managers were adamant and kept repeating that you are held responsible. IS THIS KIND OF SERVICE WILL PROVIDE TO THE VALUABLE CUSTOMERS???
7. Well I had a conversation with the Manager Mr. Shelton Pascal, he understood the scenario and was polite and apologized for the mistake and on the behalf of the other two managers – SONALI JAIN & RAVI TIWARI . But please I don’t want apologies. WILL APOLOGIZING CAN RECTIFY THE SITAUTAION????
8. I can’t understand that the procedures have been made for customer satisfaction or to HARRAS THE CUSTOMERS???
9. Well in this kind of situation I don't think that my money is safe in the bank
10. This is like a black spot to HDFC bank, offering just inconvenience to the customers. I Don't think that really want to retain the customers???
Well at the end I would just like to say that I am really unhappy with the kind of services provided by HDFC staff. I think HDFC should first enlighten its employees that what exactly the customer service is…!!!

I recently opened a Savings Account with HDFC Bank Ltd. I have been transacting for last three months, suddenly one morning my Savings Account has been freezed and all my funds in the account has been kept on hold, I do not have any intimation form the bank nor the executive in the Branch is able to help me to get the information, why are these people troubling the Individuals, when this funds got freezed I was travelling and had a tough time to settle my Hotel Bills, I was unable to reach the HDFC Customer care also, I had left a message at the Branch Phone No. asking for the help, none of them were bothered to revert back my call, and now am completely unaware as what is going on with my account, will I get this money back ??

Is there somebody to answer my quires? I am completely blind about this issue, how are these kind of issues generally handled? How should customers tackle these kinds of troubles? If anyone has a solution kindly revert back to me at the earliest on my email: [protected]@gmail.com

hello,
my name is ahsan javed. i joined hdfc bank ltd. as a sales executive on 29th octuber 2007, in kashmiri gate, by mr.
RAJ BHADURI, who is a sales manager. and my area sales manager(ASM) was VISHAL GHAI. I worked with them till 22january 2008. on 22january i was forcely asked to summit my resignation latter to SM. Becouse of their promotion chances and the performence where declining...

i did't got my salary yet, they promised me if i resigned before the closing for the month of january, they will farward my salary, otherwise they will terminate me and even not give my salary..

becouse i was running short of money i resigned when they insise.
but after that day they always call me and ask me to give some refrences as a bribe to credit my salary.
they also mentally tortured me after one week of joining date by continuasly changing my market place, even they put my a/c in others code...
now i m fed up by their attitude, i thought how they treat their customers if they behave like this to their junior or freashers.
i need my salary, please help me out in this situation. my employee code was CA-11694, i was in their current account new initiative(CANI) team. thank you

ahsan javed [protected]