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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025

Complaints 7161

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862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints(7161)

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I am writing to formally lodge a complaint against Mobikwik and its lending partner SMFG regarding the loan disbursed to me on 3rd November 2025.

On 5th November 2025, I contacted Mobikwik to cancel the loan as the cancellation option was not available on the platform. I provided all necessary proof to support my request. Despite this, no action was taken. From 11th November to 29th November, there was no callback or update...

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We are the Mobikwik Merchant user Amount received from our parent through Mobikwik not settled to our Current Bank Account from September 10th 2025 to November 4th 2025. The Amount is hold by Mobikwik team.
Kindly do the needful as soon as possible...

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Yesterday i got call from [protected] saying that ( Avinash from mobiwik) and told me that i have loan offer and asked me to intall mobiwik .Then he asked me to transfer 40000 to mobiwik wallet. I said i dont have, then he said transfer 5000 atlease and make transactions by transferring that amount to my bank . He asked me to do it 8 times (wallet to my bank and bank to wallet) sothat 40000 transaction will be completed.then you vl be getting...

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Address: india

Dear sir/ma'am
I made a UPI payment of ₹2, 800 on [date] through the Mobikwik app to my colleague’s registered mobile number. The amount was debited from my account but not received by the beneficiary.

Upon verification, I found that Mobikwik fetched a wrong UPI ID for the same mobile number, causing the payment to be misrouted to an unknown account. When I checked the same number on other UPI apps, the correct ID...

+2 videos

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I sent money from my wallet (pocket UPI) but receiver did not received in her account.
there is not a order number also.
the upi transaction invoice have a section called "need help", by clicking on it, there are so many option and after clicking on "amount debited from my account, they are showing a prompted message"currently we are facing issue, please get back to us" from past two days.
...

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To
The Hon'ble Consumer Grievance Redressal Forum
National Consumer Disputes Redressal Commission (NCDRC)
Government of India

Subject: Complaint Against MobiKwik for Withholding Rs. 30, 000 for 10 Days – Financial Loss and Mental Harassment

Respected Sir/Madam,

I, [Your Full Name], am writing to formally lodge a complaint against MobiKwik for causing me financial loss, inconvenience,...

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Address: 314, Somnath Bhavan, Khar Danda Koliwada Ram Mandir Road, Near Datta Mandir,

Dear Sir/Madam,

I am writing to formally raise a complaint against The MobiKwik for repeated negligence, mental harassment, and failure to provide resolution regarding my multiple ticket submissions related to KYC and account issues.

Despite submitting my documents and KYC details multiple times across five or more tickets, I have not received a proper resolution or support. This prolonged delay has caused unnecessary...

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I have used the Zip credit of Mobikwick which was 11996 Rs in July 20222 and due to some financial crisis and you have applied a penalty on this is 43025 Rs as of now.

I am writing to formally request a waiver of the penalty charges recently applied to my Mobikwik account. My registered mobile number is [[protected]], and the penalty was applied for delayed payment on ZIP Credit.

I understand the importance of...

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Address: Gurugram

Sir,
I am using mobikwik business app.
My mobile no [protected]
Customer ID MBKM184071
Total payout for 4 months jan to April which not credited in bank account. Rs 76091.
I have attached screen shot of this amount.
Please credit the oversaid amount. I shall be very thankfull to you.
Regards
Mukesh...

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Meri salary hold ker di de nhi rahe or bol rahe hai maine resign dal diya jab ki maine esa kuch nhi daala
Name gaurav
TL name rajnish Kumar [protected]
City manager Anish singh
1).Employee Id:- EM19624
.Email ID:[protected]@gmail.com...

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On October 30, 2023, three unauthorized transactions totaling Rs. 29, 748 (Rs. 14, 413, Rs. 5, 456, and Rs. 9, 879) were carried out using Mobikwik's ZIP facility, which I had never activated or consented to. These transactions occurred within a span of 12 minutes, and I did not share any OTP.

Upon receiving SMS alerts, I immediately contacted Mobikwik support to block my account and followed up with emails. I also filed a...

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Address: Miraroad, Thane, Maharashtra

Hi There,

I have used Mobikwik one time for making a payment of Electricity bill of my neighbor. But now Mobikwik deduct my money every month from Dec '24 to till date (Mar 25). We have requested many times to stop the autopay but they are not listening. Even I have not started autopay. Customer service is very bed. They are not listening. They reply if we will delete our Mobikwik account. Still Autopay will not going to stop....

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Address: Bangalore

On 22 Nov 2023, Fraud transaction happened from my mobukwik wallet.
Immediately I have escalated to the cybercrime and filed an FIR in my nearest police station. Deatails are below.

Date of incident: 22-Nov-2023
From: Mobikwik zip wallet
Mobile number/Mobikwik account number: [protected]
Cybercrime TransactionId :[protected]
TransactionAmount: 57800
FIR reference number: 974/2023br...

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I am using mobikwik App from Long Time to Withdraw cash from
Credit cards sometime, in between i Taken Loan for 1 Year,
After Timely Payment upto 8 months due to Some Issue i could
Not Pay the EMI of February Month. Several Times they are calling me,
due to Taht i Swichoff My Number, i told bank already Deducted Charges
from my Account in month end i will Pay the EMI, but they didnt listen
and...

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Sir/mam, i recently got to know about this scam which happened with me from last 2 years i haven't used MobiKwik app but they sanctioned this loan of 15000 rupees and 100 rupees without informing me and they didn't even ask my permission about this, they put this loan on their app which is lenting me 15000 rupees. And another of 100 rupees by idfc bank. It is complete fraud against me by them . They misused my identity. So i request you to...

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I am writing to escalate an issue regarding a failed credit card payment I made on 8th January 2025 for the amount of Rs. 17, 000. The payment failed, and I received a notification stating that the amount has been refunded. However, the refund has not been credited to my account yet.

I have already raised a ticket through the app, but there has been no resolution or update on the matter. This delay is causing inconvenience,...

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Address: peddamberpet,hyderabad

Dear sir,

i sent money through mobikwik upi to my friend given mobile number that mobile no was correct, that number previously he had liked to the his mobikwik account, now he is not using mobikwik and not using mobile no liked sbi bank, before sending money i was confirmed his mobile no and sent it, money was sucessfully transfered to his unused sbi bank account and sbi debited that money.please help me to get my money...

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Address: Hyderabad

Hi, I've withdrawn a MobiKwik Zip loan which was sanctioned for me on 29th November 2024. They promised to disburse the loan amount to my registered HDFC Bank account within 48 working hours. However, today after almost 4 working days I've still not received the loan amount in my bank account. Ok raising several complaints they are giving new excuses every time like their lending partner Lendbox is not disbursing the loan amount, it might...

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Hi Team,
There are 3 Transactions in my account
1> On 1-Jun 2023 of 1500 Rs shows successful but it was never reached to Designated account I have attached screenshot (1) below.
somedays before I started receiving alerts from Mobiwik and paid the 1500 Rs also now I see there other charges levied on my account.

2> 2nd Transaction was tried on my VI mobile recharge on 13 Jul which was again through...

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I took a ZIP loan (Account ID: 8330715, Account Number: 6502554) and have consistently made my payments on time. On October 11, 2024, I successfully foreclosed my loan through the Mobikwik app. However, I am currently unable to download the NOC due to an error in the app.

they closed my ticket by sending 2 files which are not opening and now i and not able to raise ticket and no help is provided

I raised a ticket...

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