[Resolved]  HDFC Bank Standard Life Insurance — Total Dissatisfaction with our services and intimation for proceeding

Address:

Maharashtra

I had taken a YoungStar policy[protected] from HDFC SLIC on 26th
November 2010. I received the original policy documents on 8th
December 2010. On receiving the policy documents, I immediately
noticed that the policy FC name is being changed from my Husband's
name Umesh Pawar to FC: Durganand Jha. This modification of name
change is done by applying a whiter on the document and without
informing to me.I am concerned how HDFC team has accepted the
application with whiter and without a signature against any
modifications.
The concerned SDM: Santosh Joshi, have neither contacted me before
modifying the FC name. On receiving the document, I tried to contact
Santosh Joshi, but there is no response from his end neither he has
shwon any curtousy to give a call back. As a result I had to
personally visit Law college road branch and submitt the application
for the cancellation of the policy.
I have submitted my policy documents to HDFC SLIC Law College Road
branch on Thursday 9th December 2010 for cancellation.
Kindly note, I was assured by your employee Mrs. Mangala, the
concerned person from Customer Helpdesk of law college road branch,
that she will get back to me for the status of the policy on December
10th, 2010. Instead one of the senior officer contacted us, and
suggested to change the application matter in order to secure the job
of the SDM.
I am waiting for the call from HDFC for the status of my cancellation
of the policy & refund amount.
I am disappointed with the services of the HDFC life insuracne.

Kindly look into the matter urgently

Being a loyal customer HDFC bank, hoping for your justice in this regard.

Thanks & Regards
Deepashree