[Resolved]  Himgiri Hyundai — Non commitment

Hi, I purchased one Hyundai Santro No-DL-8CAA -5864 in sept 2012 from your Himgiri Hyundai Durga Puri Showroom. During this period there was some schemes were running like discount offers and Exchange offers. I had one Maruti Zen DL 6CD-6697.Your Sales officer Mr. Ravi discussed these offers how to avail these benefits. Mr. Ravi explained Exchange offer in detail and valued my old Zen below the market price, which I disagreed then he gave me another option for availing exchange offer, he told me that old car may be sold in market and submission of RC old and transferred both within 2 month of purchase. On that condition I agreed to purchase one Hyundai Santro No. DL-8CAA-5864 on 9-9-2012. And RCs were submitted to Mr. Ravi within 2 months. And Mr. Ravi assured me that Exchange benefit cheque worth Rs 20000/- will be sent to the address. But almost 6 months were over no cheque was given instead one excuse was given by Mr. Ravi that documents have been missed from the office because of transfer of A/C officer. After that I requested Mr. Ravi to search documents then after two months in April-2013 Mr. Ravi called me to inform that documents have been found and sent to head quarter and asked my A/C no. for the generation of cheque. But even after this I have not received this cheque of the exchage benefit and still waiting for it. This incidence of irresponsibility and non commitment from your staff has forced me to mail this complaint directly. Because of these kind of activities trust and bonding between you and me is on the brink of complete loss. Loyalty is made on trust and services. If these are not there then there is no reason to be your customer in future. If you can do something in this mater, then I have a request to you to do the needful. Otherwise I will have to go to consumer court. Thanks and regards Nipun Kumar