[Resolved] Hitachi AC (ACe) Split Unit — poor service | |
My AC indoor unit has been leaking ever since the season started. It took 10 days and many phone calls to have someone attend to my problem, = and I was assured that after servicing there would be no leakage. Unfortunately, it became worse and after another round of many many complai= nts (kindly see the complaint nos at the end of the mail), 8 days of missin= g office waiting for someone to turn up to fix the problem, finally the tec= hnicians who came at three different occassions, told me that THIS WAS A MA= NUFACTURING DEFECT=A0 and could not be rectified. After much persuation, the unit was removed. I have been regretting buying a hitachi ac, as even in this hot weather, an= d after buying 4 AC at the same time, two of the AC's are non functional=A0= - one due to the leakage, the other because its stabilizer was defective a= nd has not been returned to me since 13 days!!! This is the kind of service someone who spends 1.5 lakhs gets from Hitachi!= !!! I have been harrassed and lost faith in Hitachi. Now they are insisting that I take back the same unit, claiming that the pr= oblem has been fixed. I seriously doubt their credibility and once the warranty is over (in June = 2009) and there is some problem, I will be made to run around once again! I do not have the patience and energy to undertake this! I would be grateful if the unit is replaced with a new one so that atleast = my faith in HITACHI is restored.=20 OR as claimed by the dealer, HITACHI AND NOT THE DEALER take full responsib= ility for it, because I bought the unit based on the HITACHI name and perfo= rmance and not due to the dealer! Please note that the email attached does not even have a word of apology...= .! Please help! Anjali Kalia 407, Mahagun Maestro Sector 50, noida - 201301 U.P. Phone - [protected] Complaint nos -=20 [protected] [protected] [protected] [protected] [protected] and many more that I did not note down! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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