[Resolved]  Hitachi — Air Condition of low quality

Address:

Maharashtra

Dear Sir/Madam,

We had purchased a HITACHI 1TON SPLIT AC model Number - RAU412HTD, Chasis No: 130C28050, on 21/04/2013 order No: ORD1401752, from Arcee Electronics - Navi Mumbai Vashi Add - Chadda Crescent, Sector - 17, Navi Mumbai - 400705. for Rs. 25500. This amount is a little too much for a middle class family to spend on a AC but we wanted to go for the best if we are having that's the very reason that we chose HITACHI, but unfortunately, the cooling was not proper, water started dripping and also one fine day on 28th May 2013(just a month completed after we got this AC), there was a red light which was blinking and the AC used to get shut down. It even stopped working on remote.

We had no choice but to keep the AC off. A have a small child and this time Mumbai experienced summers very bad. I do not have a fan in that room and AC was compulsory. My child used to sit without AC there as the TV was there. Had a very bad experience.Started to call on the numbers provided and Hitachi dial - a- care was pathetic, the representative, named Twinkle was very rude, did not have any knowledge and was not ready to help at all, was very robotic with her reply. Finally I had to contact the place where I got the AC from(Arcee Electronics - Vashi), and they were on their own, asked me to call their service centre at Panvel which I did and there they said that they would send the technician in 2 days, it was already 6 days that I was following up and the response was very poor. Finally a technician arrived at home on 6th June 2013 and then he says I don't know what the problem is. Sounds strange na, if the technician is not aware what the problem is am I supposed to call a plumber????????what are these technicians for. We have a spent a huge amount and this kind of service is PATHETIC. He then tells me, motar is not working and we have to replace the motar. Motar is not working in one months time??????? That means the PIECE WAS FAULTY???????????????? A reputed company like HITACHI doing like this is very sad and strange.

What kind of help can consumers like us get from youll???? As a consumer, would like the AC to be replaced with a new one or the refund of my amount as soon as possible. Please help me in getting this done and also I would like this complaint to be forwarded to the Country Sales Head of HITACHI. Would not like to continue with a company like HITACHI and would go for a Indian Brand as the brand had not only manufacturing effect but also service and sales wetre very poor.

Requesting you to please do the needful at the earliest and waiting for a favorable response from your end.

Thanking you,

Regards,

Vijaya Kutty
[protected]
kutty.[protected]@gmail.com