[Resolved] Hitachi Air - Conditioner — Instalation technicians are fradulent | |
Hi all, I would like to bring to your notice a recent event in which a hitachi india technician tried to cheat me by quoting outrageous amounts for additional items which were required for the installation of my hitachi split a/c. The following is a letter which i wrote to hitachi today. Has anyone else been faced with such cheats and if you have what actions did you take? Please let us all know so we know how to handle these crooks in the future. I'll keep you guys posted on the response from hitachi. Thanks, ashish To whom it may concern, I purchased a hitachi air conditioner model no. Rau018hpd from e-zone powai (Haiko mall, level 2, hiranandani gardens, powai, mumbai 400 076, tel: +[protected] on the 21st of march 2009. I was assured by the sales staff at e-zone that the installation is inclusive in the price of the ac with copper tubing, i[censored]sed in excess of 4 meters, the only chargeable part. Upon receiving the unit i was told that the a/c will be installed by a hitachi authorised technician on the 26th of march (Today). The hitachi technician was scheduled to come at of before 12:00 pm (As per e-zone customer service staff, aksheta) but arrived at my location at 3:15pm. Upon arrival and inspection of the unit the hitachi technician (Mr. Suresh tel. No. [protected]) claimed that i would require "a flexible drainage pipe with a length of approximately 20 feet" and a "flooring bracket kit" for the outdoor unit. I was surprised by the technician when he stated he needed additional items for installation, especially since e-zone staff had confirmed that everything is inclusive in the kit. Nevertheless, i went ahead and asked the mr. Suresh what the additional cost of such items would be. His response was that for the flexible drainage pipe the cost would be rs. 500 and the cost of the flooring bracket kit would be rs. 1250. Now, i know for a fact that any retail shop selling the drainage pipes for a/c's do not charge more than rs.20/meter which for a total of 6.50 meters would be rs.130 and any well-reputed branded installation brackets do not cost more than rs. 400 - 500. I am surprised that hitachi technicians would be out to steal from there customers. When i refused the technician's offer and told him that i would purchase the same for him and give him the materials required, he came up with excuses that the material is not right and so on and so forth. My complain in this e-mail is not that the technician asked for all these materials but the fact that he quoted such prices which were 2 - 3 times the normal retail price for the items. I would like to bring to your notice that the technician, mr. Suresh and his supervisor mr. Irfan ahmed (Shop no. 2, shree laxmi udyog, l. B. Shastri marg, bhandup (W), mumbai 400 078 tel no.[protected] are not reputable people and are maligning the name of hitachi india.In the future i would request, such people are not sent to my home for any service or repairs as i would not like such cheats to enter my home. I would like to know how hitachi can improve and or change the current situation, where their technicians are not regulated and simply act like common fraudsters. Also, in the future it would be wise on hitachi india's part to provide a starndardized price list to all technicians and/or representatives of hitachi to give to clients so they know that prices quoted to them are genuine. Looking forward to your earliest response. Warm regards, Ashish Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 114 Comments | |
Comments
Hitachi India, as a company is a cheat. They have cheated me also. The products do not function, and the service department blackmails you when you ask them to service. There is a very strong nexus between the dealer and compnay staff. Very soon the delaers and the staff will eat away the compnay in India. It will probably be too late for the Japanese to react.
I too purchased 1.5 windo AC thinking HITACHI is a company with excellent reputition. I am suffering since the date of purchase because of PCB problems. Post sales service and AMC servcing is the the the worst. I am fooled by Hitachi's reputition (what I thought) and a Japanese company does the best quality.
I do not know how a Japanese company can do this bad...
I do not know how a Japanese company can do this bad...
I have also purchased split ac from hitachi in delhi so called Installation kit is missing only 2 boxes i.e indoor and outdoor unit has been delivered when asked by the dealer they said it is inside the outdoor unit box if not found then complaint to the company this issue is still under process to the result and 15 days gone half of the installation has been done no service all this is expensive HITACHI ACE
Hitachi Airconditioner — Installation of AC
Dear Sir,I baught an air conditioner from ashok trading company, shop no 46-47, near sagar cinema, sector 16, Faridabad, Haryana. Phone numbers: 4041957, 4041956.
I made the payment in full Rs. 28, 000/- on 22/4/2009 and I was told the installation would be done by 4 pm. When the installation people came, they saw the area where I wanted my AC to be installed and told they would come in the morning at 9 am and will have make the space in the wall to install the AC. Nobody has turned up till now. I have been continiouly trying the phone numbers for the shop. Most of the times phone is not picked, if picked nobody attends the call and ultimately one has to disconnect the call.
The shop did not show any responsibility once the product was sold. I really do not know what I should do I have been trying the shops number continiously since 9 am today.
I look forward to help in this regard from you.
Thanks,
Vinod Mehta.
we have purchased one window ac 2ton. now he is not working properly. i have doing complaint at many times in your customer care. but nothing can be do it at this time. please solve my problem immediatley. my mobile no is[protected].
i bought a 1.5ton qaudracool TM hitachi ac two years ago last year just after warranty expired my pcb damaged and the dealer changed it i had to shell 2000 Rs now again this year it is causing problems
now i dont know what to do
now i dont know what to do
I bought Hitachi AC last year (30-march-08) )from Mahadev Electronics, Gurgaon. Dealer didn't care about signing / forwarding the warranty card to the company. I got no service call from company till one year untill I approached company for servicing.
Upon contacting company, I came to konw that Mahadev Electronics in Gurgaon is not an authorized sales & service dealer. However, company provided me free service (15-march-09) as it was 15 days before the warranty would expire.
I got it serviced from Garhwal Aircon (authorized service provider of Hitachi). Just after a month of service, I started using AC in mid of April 09. On April 29 AC stopped offering any cool air. I suspected gas leakage as a problem. I am sure that the person who serviced it from company authorized service center made some mistake during servicing / installation then after which resulted into this leakage. I got back to the service center & raised the problem. They refused to have any responsibility for the same & now hold me chargable for all further services.
Now, this is the important lesson. Service center people start earning from you just after your warranty expires & they just don't enjoy giving quality services free. Currently, I have raised the issue with Hitachi Service Manager. I will wait & hope that company gets it done free for me & provide compensation for the harrasment, else I will move to consumer court for supplying me a defective product & not providing quality services.
Rushikesh Trivedi
Gurgaon ([protected])
Upon contacting company, I came to konw that Mahadev Electronics in Gurgaon is not an authorized sales & service dealer. However, company provided me free service (15-march-09) as it was 15 days before the warranty would expire.
I got it serviced from Garhwal Aircon (authorized service provider of Hitachi). Just after a month of service, I started using AC in mid of April 09. On April 29 AC stopped offering any cool air. I suspected gas leakage as a problem. I am sure that the person who serviced it from company authorized service center made some mistake during servicing / installation then after which resulted into this leakage. I got back to the service center & raised the problem. They refused to have any responsibility for the same & now hold me chargable for all further services.
Now, this is the important lesson. Service center people start earning from you just after your warranty expires & they just don't enjoy giving quality services free. Currently, I have raised the issue with Hitachi Service Manager. I will wait & hope that company gets it done free for me & provide compensation for the harrasment, else I will move to consumer court for supplying me a defective product & not providing quality services.
Rushikesh Trivedi
Gurgaon ([protected])
I had also purchased a Hitachi 1.5 ton AC from there and they have been dealing with us even worse than the above written case. Asoka International /Trading had installed stabilizer also with the ac and that is not showing voltage they had told us to replace this within 2 to 3 day but now after following them from the last 2 years they are saying that there is no problem in working …continue to use the same one . They are ridiculous and their services are nothing, they are only selling the product but there is no services offered after that.
To,
Hitachi India Pvt. Ltd.
New Delhi, India
Dear Sir/Mam,
We have purchased a A.C. of your company model no. RAV019EMDZ from Hindustan Refrigeration, South Patel Nagar, New Delhi -8 on 30th April 2009. We have given them complaint on very first day that it is not working properly. On 03th May 2009 again a complaint was lodged by them and we have told that it will be sorted out within 24 hours. Today being 04th May 2009 no body has come from there. On calling them they talk very rude and insult us. This type of incident can affect goodwill of company. Which type of person you have given agency, who are spoiling your business and in the long run it’s going to affect your sales.
Please look into the same and let us know what action you have taken against your dealer.
Awaiting your quick response.
Thanking you,
Gurpreet Singh Suri
Hitachi India Pvt. Ltd.
New Delhi, India
Dear Sir/Mam,
We have purchased a A.C. of your company model no. RAV019EMDZ from Hindustan Refrigeration, South Patel Nagar, New Delhi -8 on 30th April 2009. We have given them complaint on very first day that it is not working properly. On 03th May 2009 again a complaint was lodged by them and we have told that it will be sorted out within 24 hours. Today being 04th May 2009 no body has come from there. On calling them they talk very rude and insult us. This type of incident can affect goodwill of company. Which type of person you have given agency, who are spoiling your business and in the long run it’s going to affect your sales.
Please look into the same and let us know what action you have taken against your dealer.
Awaiting your quick response.
Thanking you,
Gurpreet Singh Suri
Dear All,
I have bought Hitachi AC about 3 years back, and contineous problem thereafter. Its customer care / service is worst in industry.
I think i made a big mistake by buying most expensive AC. If somebody at Hitachi is seeing these comments, then pl. wake up.
Otherwise you would out of India market, as word of mouth is very strong. Upto now i have convinced about 20 peoples for not buying Hitachi product, who were about to buy it.
So donot make mistake like me.
Naveen
[protected]
I have bought Hitachi AC about 3 years back, and contineous problem thereafter. Its customer care / service is worst in industry.
I think i made a big mistake by buying most expensive AC. If somebody at Hitachi is seeing these comments, then pl. wake up.
Otherwise you would out of India market, as word of mouth is very strong. Upto now i have convinced about 20 peoples for not buying Hitachi product, who were about to buy it.
So donot make mistake like me.
Naveen
[protected]
I have been quoting people that Hitachi Acs are the best in terms of performance and service. I had bought one 1 ton ac 8 years back and had run into problems. The dealer was not bothered nor the service engineers.Now the situation is that i have to refill gas everytime when the season starts. Not withstanding the fact i had purchased 1.5 ton quadricool ac from e-zone in delhi situtated at v3s mall. The Ac was delivered on the 3rd as schedule but till date the service engineer is not known. Mr. Manjit of E-zone promised to get back with details but in vain. I have been trying to get in touch with someone but no one is ready to give an answer suitably. There is a roaring noise when the compressor functions which is a bit scary and spoils the sleep in the night.
If any customer care executive is going through the complaints may pls have a look at it and send the engineer at convenient time to us and not to his needs.
Srinivas
[protected]
If any customer care executive is going through the complaints may pls have a look at it and send the engineer at convenient time to us and not to his needs.
Srinivas
[protected]
even i am facing similar problem i had tried lots of acs LG, Hitachi and now I am having haier. In All of them there is gas leakage after every one to two years. technicians or other comapny help desk say it is beacuse of some ganda nalla near by. there is no defition of near by, it could be even one kilo metre. So the cost maintaing a Ac get s multiplied by about Rs. 2000 every year.
They fail to offer any solution, some say that get a rubber paint on coils, but also add that there is no gurantee still.
I am perplexed being at the mercy of AC technicians every year.
If some good soul can suggest something . Please my email is [protected]@67hotmail.com
They fail to offer any solution, some say that get a rubber paint on coils, but also add that there is no gurantee still.
I am perplexed being at the mercy of AC technicians every year.
If some good soul can suggest something . Please my email is [protected]@67hotmail.com
Hitachi AC
I agree with this as well as all the complaints made for Hitachi. They should be asked to wind up business from India.
My issue
A 1.5 tonne was supplied to me by one Vishwa Enterprises on 12.05.2009, tried to get it installed on 15.05.2009 however the same was installed on 23.05.2009 by a totally untrained person. AC was not working since it had no Gas, also confirmed by the person who came to install the same. Supplier took the issue lightly. A complaint was made to Hitachi on 23.05.2009 and their service person arrived on 24.05.2009 certifying there is no GAS and Hitachi should replace. Supplier was unconcerned ready to fill the Gas but no replacement (wanted me to read an open book or have a second wife) as well as Hitachi, after much follow-up, a replacement was sent on 20.06.2009, to the surprise that it was a repaired AC, worse then what I got it, could not be installed/replaced. Would Hitachi be able to compensate me for the Summer I am facing since 12.05.2009 without AC. HAHAHA.
Since all efforts are lost and 40 days patience is enough, I would be sending a "BEWARE OF HITACHI MESSAGE" to minimum 25000 e-mail IDs of my Company officers across India and also see that Hitachi is banned for future supplies in my company as well as the supplier Vishwa Enterprises (A Career dealer also) adopting such unethical practices. My second step is going to Consumer Form and seeks damages for the loss of 40 days.
Vishnu Agrawal
265, Vigyapan Lok,
15, Mayur Vihar Ph-I, Delhi 110091
Material S. No. as recorded on the Final Call Report (prepared by a person probably who doesn't know English - A Hitachi Standard) M/c No. 090D19561, Com S.No. 333DT 8130671 Model RAV019EOD
I agree with this as well as all the complaints made for Hitachi. They should be asked to wind up business from India.
My issue
A 1.5 tonne was supplied to me by one Vishwa Enterprises on 12.05.2009, tried to get it installed on 15.05.2009 however the same was installed on 23.05.2009 by a totally untrained person. AC was not working since it had no Gas, also confirmed by the person who came to install the same. Supplier took the issue lightly. A complaint was made to Hitachi on 23.05.2009 and their service person arrived on 24.05.2009 certifying there is no GAS and Hitachi should replace. Supplier was unconcerned ready to fill the Gas but no replacement (wanted me to read an open book or have a second wife) as well as Hitachi, after much follow-up, a replacement was sent on 20.06.2009, to the surprise that it was a repaired AC, worse then what I got it, could not be installed/replaced. Would Hitachi be able to compensate me for the Summer I am facing since 12.05.2009 without AC. HAHAHA.
Since all efforts are lost and 40 days patience is enough, I would be sending a "BEWARE OF HITACHI MESSAGE" to minimum 25000 e-mail IDs of my Company officers across India and also see that Hitachi is banned for future supplies in my company as well as the supplier Vishwa Enterprises (A Career dealer also) adopting such unethical practices. My second step is going to Consumer Form and seeks damages for the loss of 40 days.
Vishnu Agrawal
265, Vigyapan Lok,
15, Mayur Vihar Ph-I, Delhi 110091
Material S. No. as recorded on the Final Call Report (prepared by a person probably who doesn't know English - A Hitachi Standard) M/c No. 090D19561, Com S.No. 333DT 8130671 Model RAV019EOD
Hi All
WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE
I have purchase a Hitachi AC 3 years back. While purchasing the AC the dealer assured me that Hitachi technician will come within 2 hours of purchase AC and he will install the AC. After almost 6 hours a simple carpenter came and he told us that he has come to install my AC. We were surprized to see him as a Hitachi technician.
We were also assured at the time of purchase that the Hitachi engineer will come for Demo, but till date no one has visited us . Even we did not get a single call from Hitachi about the feed back of their product and services. They have also not done free service as per their commitment.
Isn't this rediculous? The word fame Co. does not know the business ethics and saying they are no. one.
So gentlemen my slogan for Hitachi is
" WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE"
don't you agree?
WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE
I have purchase a Hitachi AC 3 years back. While purchasing the AC the dealer assured me that Hitachi technician will come within 2 hours of purchase AC and he will install the AC. After almost 6 hours a simple carpenter came and he told us that he has come to install my AC. We were surprized to see him as a Hitachi technician.
We were also assured at the time of purchase that the Hitachi engineer will come for Demo, but till date no one has visited us . Even we did not get a single call from Hitachi about the feed back of their product and services. They have also not done free service as per their commitment.
Isn't this rediculous? The word fame Co. does not know the business ethics and saying they are no. one.
So gentlemen my slogan for Hitachi is
" WORLD CLASS AC with THIRD CLASS AFTER SALES SERVICE"
don't you agree?
i fully agree with your complaint there is no proper service backup for hitachi air conditioners company has outsoured everything to local dealers expert in looting common man installation is done by dealers which is not upto the mark i suggest this company should be closed
All the companies in India know very well that customer can be exploited as much as it can be. There is no way you can get justice. All the promises are given till you buy the product then their attitude mostly is “go to hell”. Because even if one out of 100 go to court, he will be fighting his case for years and may spend the money many times than the price of the product he had bought. If you lodge a complaint, then a mechanic who comes may charge money more than a medical doctor charges.
We the Indian customers, feel cheated, exploited and totally helpless.
We the Indian customers, feel cheated, exploited and totally helpless.
I m Having 10 Ac's of Hitachi iota of 1.5 Tons form last 5 mounths my 3 units are not working proper, ac's are not giving proper cooling.
1. In first visit by dealer of Hitachi they said that my room are exposed from sides beacause its a new house my both sides are open.but in that case my same ground floor room's ac is giving proper cooling.
2. Second visit after many follow ups they said that gas is less in ac's they fill the gas and charge form us.but still colling is less
3. In third visit they said gas is over now they charge their visit charges form us but porblem is still same.
4. Fourth visit one of Ac's compresser is failed they took 20 days to change my Compresser which was under warranty after many reminders.They charge 2500/- from me also.
5. Problem is still on, know they are saying my ac's Capasitor is failed i mentiond all my remarks on service report but still nobody came to change that.my ac's are not giving cooling.
6.on my Fourth ac. i spent around 5000/- on services in this year, first time cooling was less, somebody came form company he washed my ac. after 2-3 days my AC was not working they Charge 2000/- for some card.this was second time i paid for card.
I m facing very problems from my Ac's.Hitachi is worst brand in Ac.
My brother and me with my kids sleeping is one room from last 30 days beacause are Ac's are not working proper.
Durgesh Sharma
[protected]
D-85, South City-1, Gurgaon
1. In first visit by dealer of Hitachi they said that my room are exposed from sides beacause its a new house my both sides are open.but in that case my same ground floor room's ac is giving proper cooling.
2. Second visit after many follow ups they said that gas is less in ac's they fill the gas and charge form us.but still colling is less
3. In third visit they said gas is over now they charge their visit charges form us but porblem is still same.
4. Fourth visit one of Ac's compresser is failed they took 20 days to change my Compresser which was under warranty after many reminders.They charge 2500/- from me also.
5. Problem is still on, know they are saying my ac's Capasitor is failed i mentiond all my remarks on service report but still nobody came to change that.my ac's are not giving cooling.
6.on my Fourth ac. i spent around 5000/- on services in this year, first time cooling was less, somebody came form company he washed my ac. after 2-3 days my AC was not working they Charge 2000/- for some card.this was second time i paid for card.
I m facing very problems from my Ac's.Hitachi is worst brand in Ac.
My brother and me with my kids sleeping is one room from last 30 days beacause are Ac's are not working proper.
Durgesh Sharma
[protected]
D-85, South City-1, Gurgaon
Hi
I am a newspaper editor in Times Of India.
I purchased a hitachi 1.5 TON split A.C on 1st June.09 in which the remote control and the booklet is missing. Hitachi being a world renowned Co., I never expected such mistake from them. I also comlainted in your call centre. ( Comp. No.is[protected]
Awaiting your quick response.
Rajat Chugh
[protected]
I am a newspaper editor in Times Of India.
I purchased a hitachi 1.5 TON split A.C on 1st June.09 in which the remote control and the booklet is missing. Hitachi being a world renowned Co., I never expected such mistake from them. I also comlainted in your call centre. ( Comp. No.is[protected]
Awaiting your quick response.
Rajat Chugh
[protected]
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indian Acrylics Limited — Non response to letters
Dear Sirs,I have written many letters requesting to note my new address and bank details , but I have not received any reply from the company. Letters were sent to their registered office as well as to corporate office.
Please advise how to take furthe action.
Thanks and regards