[Resolved]  Hitachi — Appalling After Sale Service by Hitachi

Address:

Delhi

I had purchased a 0.9 tone split AC from Hitachi about 2 years back and couple of months back we had booked a standard service from the company. During the procedure their engineer accidentally broke the swing panel of the AC. Initially we didn't notice the issue and once we got to know about it we contacted the Hitachi Customer Care Service to lodge a complaint regarding the matter, their customer service representative told us that since a lot of time had lapsed in filing a complain they could not do much about it, we told them that we would be willing to pay for the cost of repair and they had arranged for the same but no one turned up to look into the matter.

On June 6 2013, I lodged another complaint with Hitachi regarding the same (Request no. [protected]), an engineer came on 7th July and he had a look at our AC and told us that another engineer would visit us in a day or two in order to replace the part, which NEVER happened. I called their customer service again on 11th July and they assured me that I would receive a call within a day for sure, which needless to say never happened. I wrote to their customer service on 13th July mentioning their appalling customer service and they confirmed that they would look into the matter.

After waiting for 3 days I again called their customer service and the call was attended by their customer care executive called "Mayur" who was totally arrogant, acted over-smart and rude throughout the conversation, he hung up the phone on my face saying I would get a call by today. This is what Hitachi customer service has come down to, not only their after sale service has deteriorated but they have employed all uneducated, incompetent and rude staff who can choose to deal with their consumers anyway they want to.