[Resolved] Hitachi — Ac Cooling not effective/Bad after sale service | |
Dear Sir/madam I am one of your customer, i bought a hitachi A/C(Model no.RAVo19EOD) on date 6th may 2008. At the time of purchasing the A/C, we went to several shops and saw several types of A/C's from different companies and there different models. we were convenienced with this model(mentioned earlier)of hitachi because we were told that this is the latest model with latest technology used and backup of two compressors for efficient cooling we were also informed that after sale service is also excellent. I am pained to informed you that all the things which were told to us at the time of purchasing till now have gone against your promise. Last year i felt that the cooling is not that much effective the way it was told to us...but unfortunately we never used our A/C that much beause we went out of staion for almost 2 months... now this time on 24th of may'2009 i called up at hitachi customer care and asked them to send somebody for A/C service, same was taken down properly and i was provided with a no. nobody turned up for 4 days, then i had to call up again at customer care, then finally somebody came... they did their job of routine service pretty well ...it was fine but after two days i realized the same problem of IN EEFECTICE COOLING ... HITACHI AS A KNOWN BRAND WORLDWIDE... THE EXPERINECE IS PRETTY PATHETIC, VISITORS WHO VISITED OUR PLACE THEY WERE ALSO SHOCKED AND AMAZED...AND COMMENTED THAT EVEN THEIR A/C GIVES MORE COOLING THAN THIS HITAHCI ONE... I AM HELPLESS, THE COMPLAINT FOR THE SAME HAS ALREADY BEEN REGISTERED BY THE CUSTOMER CARE, COMPLAINT[protected]. I REQUEST YOU KINDLY LOOK INTO THE MATTER ASAP AND RECTIFY THE THINGS OR OTHERWISE IF THERE IS ANY CHANGE WHICH IS REQUIRED BEACAUSE THERE CAN BE A POSSIBLITY THAT THE SYSTEM IS FAULTY FROM INSIDE OUR THERE IS A MANUFACTURING FAULT... BECASUSE IT IS VERY DIFFICULT AND HARD TO UNDERSTAND... THE EXPECTATION OF COOLING FROM HITACHI A/C...SHOULD BE FREEZING ONE... SPECIALLY ITS OPERATED ON POWERFUL MODE AND @ 16 TEMP... Regards Ankush Bajaj Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Dear Sir,
We purchased Hitachi split ac from Shophy's syndicate, here in Trichy on 9th Jan 2009 hoping that it would be the best among the acs in the market. The advertizement also such telling it is the best. However to our shock and surprise it has failed functioning start from May 09. We have been making franctic efforts to call the service centre to get the service. Very poor response for the service centre of Shophy's Syndicate. This summer has gone. we had hell of problems at home due to do the failure. For heavens sake, please do cheat the custumer. It is not the sale matters much but the follow up and the service. I register this with sadness. Company such makes people suffer.
T.Eugene
We purchased Hitachi split ac from Shophy's syndicate, here in Trichy on 9th Jan 2009 hoping that it would be the best among the acs in the market. The advertizement also such telling it is the best. However to our shock and surprise it has failed functioning start from May 09. We have been making franctic efforts to call the service centre to get the service. Very poor response for the service centre of Shophy's Syndicate. This summer has gone. we had hell of problems at home due to do the failure. For heavens sake, please do cheat the custumer. It is not the sale matters much but the follow up and the service. I register this with sadness. Company such makes people suffer.
T.Eugene
I bought Hitachi split A/C in the month of May 2009. After two days of effective cooling, the A/C fails to give any cooling. It only adds to humidity (because we would wait with room closed in expectation that the A/C would cool the room) and after sometime it starts feeling like we have bought a room heater for Rs. 43, 000/- in this summer. On complaint, the technicians have come twice but with no result. They have only pointed out one or other faults in swith/voltage at our part. We have rectified that still no relief. We intimated the service provider that the switch/voltage problem at our part. Since then no one has come...it has already been 4 days. Still awaited.
Can someone give us the mail id of Hitachi so that we can create a written record. This will help us move to consumer courts. Thanks.
Can someone give us the mail id of Hitachi so that we can create a written record. This will help us move to consumer courts. Thanks.
service
the worst i have ever seen
its better these guys shut down there service centre
i dont know its totallly a sarkari company they say that we resolve problems in 48 hours & will not solve that even in 48 days
the worst i have ever seen
its better these guys shut down there service centre
i dont know its totallly a sarkari company they say that we resolve problems in 48 hours & will not solve that even in 48 days
same problem in my window A.C QUARDRACOOL T M Model.Cooling is not effective.please do needful.
YES, I totally agreed with the Customers, as i am one of the customer and its my advice to every one that please don't buy Hitachi A/C as there word and promises are false, as i am one of the suffering customer who bought 200 tons of hitachi AC for my hotel in jamshedpur, at Hotel BS PARK PLAZA, two years back and also done with AMC which cost me more then 1.5 Lacks, but so far on the name of maintainance i got only words but no services and at the every end of day i am loosing 1 lacks sale in restaurant.
I have another upcomming hotel for which i wish to buy another 200 tones of AC but NOT AT ALL HITACHI because the name itself says everything.
Forget about 48 hours in past two years they are fail to repaire there two units.
HOPE LESS SERVICE I EVER SAW.
I have another upcomming hotel for which i wish to buy another 200 tones of AC but NOT AT ALL HITACHI because the name itself says everything.
Forget about 48 hours in past two years they are fail to repaire there two units.
HOPE LESS SERVICE I EVER SAW.
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![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
![Hitachi Home & Life Solutions India [HHLI] Website](/img/bn/www.svg "Hitachi Home & Life Solutions India [HHLI] Website"){kind=small}
![Hitachi Home & Life Solutions India [HHLI] Address](/img/bn/location.svg "Hitachi Home & Life Solutions India [HHLI] Address"){kind=small}
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
The best part of it is even the installation done by people from hitachi who are said to be experts is not at all as per the specifications, resulting in a loss of Rs. 40, 000/- to me as the wodden frame has been damaged due to non usage of proper installation equipments.
Since i am not at all satisfied with the services, i request HITACHI to either compensate me the loss or take the product back immediately. I don't want to bear further mental torchure.