[Resolved]  Hitachi — air conditioner not working properly

To,
The Vice Precident,
Hitachi.

Dear Madam/Sir, Greetings for the day, as i am not satisfiy with your product Hitachi Window AC, which i buyed last year and gone to service centre, since than it is not working properly, as your one of the most reputed company world wide but I am sorry to say that your quality of products getting worse day by day. This particular product i bought last year in April 2008. so if this quality of your product continue detoriod nobody can buy and it gives bad name to your Company. this is my request to you people to look into the matter and ractify my problem.

Regards
Edward Masih
Add.1/6493 East Rohtash Nagar shahdara Delhi. 110032.
[protected].
22325271.

I had purchased a Window Air-conditioner of HITACHI on 10.03.2008, from Hitachi Home & Life Solutions (India) Ltd., A-15, Mohan Co-operative Industrial Area, New Delhi-110044.
Although its been 1 year and 3 months and the AC has stopped working on 13.06.2009. I complained to the customer care and the service people said that the compressor / refrigerant gas is leaking and got finished. However, to my knowledge there is no need to refilling the gas for at least 8 years. I have inquired this from other dealers too. I am afraid that the dealer has given me a defected item.
I had called to the customer care many times, but the service department never responds to the complaint. No Body from the company is attending the complaint, since my hitachi complaint no is[protected]. The company is cheating people and misguiding also. I want my money back from this company, please help me.

I WAS ALSO CHEATED.

POOR quality product but only fake brand image.
No expectation from customer support.

I also wanna money back because if i contd or compromise with thm they sucks in future after warranty period.Non- availability of spares in local market.High failure rate after warranty.Higher cost of parts.
Overall, performance is very poor.Its below thn Air cooler with an Addition features n LCD remote.

Dear Sir/Madam,

Below complaint I have sent on 03rd July2008 regarding my window Airconditioner for which I got a reply on 16.09.2008 from Hitachi Customer Casre, almost after Six Months.

On 12th May 2009 I again call at Hitachi Customer Complaint Centre for some problem in my AC Vide Complaint Number[protected], the service engineer has visited and found a leakage of gas. I have told him take the AC at their service centre and thoroughly checked the same, as this is the second time in one year where I have faced this Gas Leakage problem, but he overheard my request & fill the gas only at my residence . Now after two months again the Gas Leakage problem exists . I am very much disappointed with the performace of my AC. I want to change my AC immidiately, as this the THIRD TIME in a span of ONE YEAR where I have faced "GAS LEAKAGE PROBLEM"

Hope to have a early action & reply from your side in my case not like previous one where it takes SIX MONTHS from your side to be actioned

Thanks & Regards
Ajay/03.08.09

"I am not at all happy, with the product ( Window Airconditioner/Model No# RAV019EOD/ Dealer Unison Airconditioner)purchased on 14.05.2008. Two complaints in less that two months . Previously there is some problem in the panel, now there is no cooling( Complaint No#[protected]. If such type of performance has been give by a well known company's product, then sorry to say that I never recommend any body to buy the product of your company.

So, I only request you to kinly look in the matter & resolve the same as soon as possible."

I bought RAV019EOD Hitachi Qudracool AC 6 months ago. Right from very first day i can not feel like 1.5 ton AC is intalled in 10 X 10 ft room. Even after 2-3 hrs running when i enter in my room it feels like just normal temp. No cooling. I tried to contact the Customer care twice and both time they sent the Technician to my home but instead of checking AC properly they just said the air is escaping from the room thats why cooling is low. There is just little bit of gaps under the doors as we normally have. And they also said there is not enough space behind the AC thats why its not cooling properly where as there is wall on three side at the Gap of 4-5 ft and the fourth side is totally open for Hot Air escape. I am not satisfied with the service.

I request Hitachi, either they should provide me with there proper Intallation specifications describing the surround area requirements or send some well qualified technician who can find the actuall fault with the Unit.

I agree with you.

I also bought 1.5 tonne window AC of Hitachi 2.5 years ago because of its brand name. Every year I am paying around 500/- for servicing it. This year I found that its gas has leaked and there is no colling. Service station people of Hitachi Garhwal Service station took 2500/- from me and fileld the gas. Moment it came back to my home, its auto cut off feature is not working. After checking they found that now its thermostat is faulty and asking me to pay 1800 more to repair.

My issue is I bought 10000/- extra costly AC just because of Hitachi brand as it was supposed to be more durable and robust. But I am paying every year such hefty amount. There is no point buying Hitachi AC. Instead we should buy some other AC.

I would like to know if something can be done against Hitachi as I am at a loss here.

Thanks
Jitender Kumar

Hitachi — AC not working properly

sir
I have purchased Hitachi 3 star split AC 2 week ago. After 4-5 days its suddently tripping.
I have registered the complaint with Hitachi customer care center. They assured me that machnic will come my home within 48-72 hours. I registered the complaint on 17 May, but on one come to my house for checking. In between, I have called 5-6 time their customer care service center. They always told me the mechanic will come within 2 days.

Pls do the needful.
Thanks

Sir

I Purchase split A.C. 1.5 ton from khoshla Electronics, 1, Old Court House Corner, Kolkata - 700001 and install by your authorised person on 21/05/2011. 23/05/2011 A.C not working properly means only Fan is running but no cooling. I Complain in evening of 24/05/2011. My complain No. is [protected] and told me your official person this call attend within 48 hours. I regret to say that today dated 27/05/2011 time 12.25 P.M. around 64 hours no person attend the call. From 26/05/2011 at 5.00 P.M. onward I call at a No. [protected] that is your service center no. the person said "sir call allocated person reached shortly"
What I am doing, Kindly arrange to rectify the problem as soon as possible.

BIPIN KUMAR SINGH
59, N.S. Road, 3rd Floor
Kolkata - 700001
Mobile No. - [protected]

Hitachi AC — not working properly

I purchased Hitachi ac 1.5 ton kaze model on 13/5/2012.
It is not working properly. It is not doing cooling. I am not satisfied.

Hitachi AC — fan is not working properly

we have purchased HITACHI A/C 8 months back and now its fan is not working properly, they are creating noise.
please send HITACHI service boy to make it nose free.

Hitachi — Non Working of AC

I have Purchased Hitachi 1.5 Ton Window AC from Sargam Electronics, Adarsh Nagar
on 13th May, 2013. A/c is not cooling a 10x10 Room, I had lodged complaints
3-4 times, but no result.

Dhiraaj Abichandani
B-10/16, Sec-3, Rohini, Delhi-110085
[protected], [protected], 32990444

for red light blinking

vipan kumar model no RAC518HTD S NO131GO1430