[Resolved]  Hitachi — Complaint about AC

I had purchased a Window Air-conditioner on 10.03.2008. The thermostat of Air-Conditioner is not working from the starting. Although its been 1 year and 3 months and the AC has stopped working now. I complained to the customer care and the service people said that the compressor / refrigerant gas is finished. However, to my knowledge there is no need to refilling the gas for at least 8 years. I have inquired this from other dealers too. I am afraid that the dealer has given me a defected item.

Dear Sir/Madam,

Below complaint I have sent on 03rd July2008 regarding my window Airconditioner for which I got a reply on 16.09.2008 from Hitachi Customer Casre, almost after Six Months.

On 12th May 2009 I again call at Hitachi Customer Complaint Centre for some problem in my AC Vide Complaint Number[protected], the service engineer has visited and found a leakage of gas. I have told him take the AC at their service centre and thoroughly checked the same, as this is the second time in one year where I have faced this Gas Leakage problem, but he overheard my request & fill the gas only at my residence . Now after two months again the Gas Leakage problem exists . I am very much disappointed with the performace of my AC. I want a replacement for my AC immidiately, as this the THIRD TIME in a span of ONE YEAR where I have faced "GAS LEAKAGE PROBLEM"

Hope to have a early action & reply from your side in my case not like previous one where it takes SIX MONTHS from your side to be actioned

Thanks & Regards
Ajay/04.08.09
New Delhi
Mobile Number# [protected]

"I am not at all happy, with the product ( Window Airconditioner/Model No# RAV019EOD/ Dealer Unison Airconditioner)purchased on 14.05.2008. Two complaints in less that two months . Previously there is some problem in the panel, now there is no cooling( Complaint No#[protected]. If such type of performance has been give by a well known company's product, then sorry to say that I never recommend any body to buy the product of your company.

So, I only request you to kinly look in the matter & resolve the same as soon as possible."

i had bought my A.C in the last november...ri8 frm den da machine wrked properly nly for 2 days...i hav given many complaints to the hitachi dealer over here but der is no response frm dem...dey some reason or da other nd run away frm da situation...as we r livng ind a south its vry horrible for us to stay here without an A.C...so i request you to get my machine owrked properly as soon as possible...

I purchased the hitachi window AC on 12.7.2010 and after repeated requests the person from company came for giving demo, but he did not complete the demo by maing vague excuses that the AC is not properly installed. When I gave him the contact number of the person who installed the AC, he assured to come with that person. Now more than one and half month has passed, but no one from the company came to give demo. The dealer is claiming that the hitach is the best company in providing service, but I have no faith in it and now tell me whether I should go to press or to consumber court about this misdeed of your company

Hitachi — No company technical person visit since purchased

I have purchased hitachi 1 ton window Ac with twin motor technology , but since I have
taken ( by my own transport ) the machine from the dealer ,Nighter nobody has come to install it nor since last one year and half year , anybody has come for the service , machine is not working well , making too much sound and lot many things .............................. pl. send some body .

If I would have this type of service i would have not taken two machine .. I really feel sorry for the same .

My contact details

Mr. KARAN SENGAR
8, vivekanand awas .
banasthali Vidyapeeth
Banasthali , Newai


MOB. no. [protected]
[protected]

thanks and regards

Very Poor Customer service... There is no response from the customer care #[protected], 73.

I purchased a hitachi window AC on[protected] from M/S Suraj Business Pvt. Ltd. Ansal Plaza, Gurgaon, From the very begining I am suffering a lot and made so many complaints, but all in vain. Even I have to pay the charges within guarantee period. In some cases I have paid the visit charges against which no receipt was issued. The Hitachi AC was purchased with five start mark being the superior in technology as listen from the advertisement/brotchure etc. The only defect in the AC is it trips very frequently without maintaining the set temperature. It seems that either the thermostat is working properly or else it wants some tuning of the system, but the problem is every time who so ever visit us he is illiterate and can not fill up his complaint book form, what to talk about the tuning or assessment/judgement of fault.
I am also attaching herewith the photo copies of such papers for your perusal.
H.R.Kumar, House no.615 Sector-23, Gurgaon-122017 (Haryana) Mobile: [protected].
[protected]@gmail.com