[Resolved] Hitachi India — Worst possible after sales service - Hitachi : Air Dale Enterprises, 45A Khan Market, New Delhi. | |
Hi, We (a group of families) bought a couple of hitachi window AC s last year (March 2007) from Air Dale Enterprises, 45A Khan Market, New Delhi. And till date we haven't received any service from Hitachi and/or Air Dale even after repeated request over past 6 months or so. We have been contacting Mr. Rajan Arora – [protected] and now he has stopped responding to the calls. Is this the kind of customer service Hitachi believes in ? Does anyone has any idea what do we need to do to get service from Hitachi. Do we need to take a legal route (Consumer court). Thanks Bhuvan Gupta Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 83 Comments | |
Comments
Complaint every year is ritual now, disgusting I'd say. Not a year without complaint of this Hitachi AC, installed 2 years back...
Last year service people came at least 10 times, to find out fault.. and when it was diagnosed, it had to be from their end only...
They had installed WRONG fan motor...
They admitted their fault and replaced it...of no use, as the same is not working again...
Its a sure pain now to have Hitachi...
Will you please listen up and rectify the problem this time once and for all... Or shall I go to consumer court
From the very first time I walked through your doors, "no problem" and "we'll take care of you" were your staff's words. Obviously, they were lying. Is this how you would treat a member of your family or a close friend? Would you expect someone you loved to accept this behavior? Unless you are a person with absolutely no compassion, it's highly doubtful.
this is to once again register my complaint that the same AC is vibrating very badly, even after expert handling of your repair team. since purchase this is my nth complaint. i sincerely hope now from such a professional company that you will surely replace it, as it can not be repaired by you.
after having some good experience wirh Carrier and Local assembled ACs at my home, i went for Hitachi. from one of the exhibitions at chandigarh i purchased Quadricool with invoice number 185, from m/s Utility, sect 35-B, in the name of Dr Sneh .
to my utter shock within one year i've called service centre people several times, without any remedy..
it makes noises of Generator
From number one brand this was unexpected totally
Last year service people came at least 10 times, to find out fault.. and when it was diagnosed, it had to be from their end only...
They had installed WRONG fan motor...
They admitted their fault and replaced it...of no use, as the same is not working again...
Its a sure pain now to have Hitachi...
Will you please listen up and rectify the problem this time once and for all... Or shall I go to consumer court
From the very first time I walked through your doors, "no problem" and "we'll take care of you" were your staff's words. Obviously, they were lying. Is this how you would treat a member of your family or a close friend? Would you expect someone you loved to accept this behavior? Unless you are a person with absolutely no compassion, it's highly doubtful.
this is to once again register my complaint that the same AC is vibrating very badly, even after expert handling of your repair team. since purchase this is my nth complaint. i sincerely hope now from such a professional company that you will surely replace it, as it can not be repaired by you.
after having some good experience wirh Carrier and Local assembled ACs at my home, i went for Hitachi. from one of the exhibitions at chandigarh i purchased Quadricool with invoice number 185, from m/s Utility, sect 35-B, in the name of Dr Sneh .
to my utter shock within one year i've called service centre people several times, without any remedy..
it makes noises of Generator
From number one brand this was unexpected totally
Extreme disappointment, Its been hundreds of communications, through mails, service centres, office and so on, without any concrete outcome. I purchased an window AC from one of your chandigarh (India) exhibitions with following details: Invoice No. 185, Dated[protected]. Model Qudricool ELD. within 6 months of purchase, it started giving technical snag. Without fail, constatntly, this AC has gone into one or the other trouble. Every time not only I (and my whole family) has gone through physical uncomfort, but even mental torture. Even last year with when Fan motor got tecnical snag, your service center people came and replaced it, I had to pay some 1800 odd Rs. to them, which stopped working within 6 months!! then your service center (Saini Brothers, Chandigarh) replaced it with REPAIRED motor, saying as and when the new will come they will replace it with same. It's now been a year or more, nobody came to replace it, and then once again it has stopped workin!!!Is their any end to my night mares.. Through this mail I hereby request you to please look into it, replace the AC, or let some competent person look into it, what is the problem with my AC that it had gone through so many complains...
MY Window A/C is not working...
I have bought a Hitachi AC Ace Cut(Rs.32, 000) on 10/10/09 from (Rathna Fan house Chennai), While installation it was found that there is no Remote, Warranty Card, H-Deflector, Indicator cover morover there is no co-ordination between the service technician & service centre on top of that lot of false promises.Pls "live up to the expectation" when they trust your brand.
hi . i had bought a 42 inches plasma television from GK 1 showroom for 1.80 lacs (approx) around 3 years back. It was installed by them and has never been shifted from it's place on the wall panel. I discovered that their was some moisture like liquid on the side of the panel which was spreading with the passage of time. The co engineer was called and he said that the repair involves a cost of RS 50000/- and the liquid has spilled because of mishandling. In fact we have used it with utmost care and has never been shifted from it's original position. I think it was a defective piece from the beginning and i have been cheated by the dealer. ;Please help. Regards gopal krishan bali
[protected], [protected]
[protected], [protected]
hi . i had bought a 42 inches plasma television from GK 1 showroom for 1.80 lacs (approx) around 3 years back. It was installed by them and has never been shifted from it's place on the wall panel. I discovered that their was some moisture like liquid on the side of the panel which was spreading with the passage of time. The co engineer was called and he said that the repair involves a cost of RS 50000/- and the liquid has spilled because of mishandling. In fact we have used it with utmost care and has never been shifted from it's original position. I think it was a defective piece from the beginning and i have been cheated by the dealer. ;Please help. Regards gopal krishan bali
[protected], [protected]
[protected], [protected]
I BOUGHT A HITACHI SPLIT AC OF 1.5 TON IN AUG. 06THE REMOTE IS OUT OF ORDER SCINCE MAY 09.I LODGE A COMPLAINTO THE DEALER & SERVICE STATION IN MAY 09 TILL 03/12/2009 I GOT NO HELP FROM THEM. NOW THIS AC HAS NO UTILITY TO ME ONLY FOR THE REMOTE.
KHARAGPUR, KASAIKATI WEST MIDNAPUR, WEST BENGAL 721301
KHARAGPUR, KASAIKATI WEST MIDNAPUR, WEST BENGAL 721301
Hi there,
Hitachi is the worst customer service company .
I had purchased window AC 1.5 ton Quadricool TM RAV018EQDZI on 21march 10 from Raj electronics (D-9 Mohan Singh market, Sect VI, R.k.Puram New Delhi 110022 ).
The Ac turned out to be faulty after the installation, the person who came to do the installation kept on calling the dealer to tell the status of the AC but he didn't receive the call for about 30 minutes after having spoken to the Shop Owner Mr. Rajesh there is no satisfactory response. I have already made the full payment to him as agreed on the time of sale the payment was in the form of Cheque no. 294036 Dt 23/3/2010 for the amount of 28000/- and cash Rs. 500.the dealer had sent the AC on Delivery Challan no: 7194 and did not issue invoice although he had charged VAT.
made hundreds of calls. the customer care executives usually hung up the call after 2 mins of hold. spoken to so many area head managers and what not but no action till date.
Thanks
Jyoti Kiran Kohli
Resident of
Pocket B7 Flat no 5075
Vasant Kunj
New delhi
Ph [protected], [protected]
Hitachi is the worst customer service company .
I had purchased window AC 1.5 ton Quadricool TM RAV018EQDZI on 21march 10 from Raj electronics (D-9 Mohan Singh market, Sect VI, R.k.Puram New Delhi 110022 ).
The Ac turned out to be faulty after the installation, the person who came to do the installation kept on calling the dealer to tell the status of the AC but he didn't receive the call for about 30 minutes after having spoken to the Shop Owner Mr. Rajesh there is no satisfactory response. I have already made the full payment to him as agreed on the time of sale the payment was in the form of Cheque no. 294036 Dt 23/3/2010 for the amount of 28000/- and cash Rs. 500.the dealer had sent the AC on Delivery Challan no: 7194 and did not issue invoice although he had charged VAT.
made hundreds of calls. the customer care executives usually hung up the call after 2 mins of hold. spoken to so many area head managers and what not but no action till date.
Thanks
Jyoti Kiran Kohli
Resident of
Pocket B7 Flat no 5075
Vasant Kunj
New delhi
Ph [protected], [protected]
i m gaurav sharma from panchkula. i purchased 1.5ton quadricool tm ac from bansal electronics sco no.385 sector 8 pkl 0n 16-dec-2009 of invoice no.5898 .from the date of purchase your ac is not working properly and no one from your company has arrived for demo till now . i have given a written compliant to bansal electronics not a single action is taken by them . do something else i will go to the consumer court my no is +91-[protected] [protected]
hitachi lcd tv — no service
we braught a hitachi lcd tv from BHEL ELECTRONICS last year and till now we have not received any after sale service from the dealer as well as the company now my tv has stopped functioning & I have been calling the customer care no but no use they dont attend so please suggest what should i do i am genuinely disgusted and surprised by the services provided by your franchise -khyber airconditioning co G-324, sector-11 pratap vihar, Ghaziabad ". it is of no use to give you there telephone numbers (printed on the field report form ) as they are either non exsistant or non functional.[protected], 2741639. only a mobile no is available which is engaged for most of the time .
i had booked a service request at your web site for my split A.C -INADEQUATE COOLING and also with your toll no.[protected] on[protected]
the call was attended on 14/4 with call no.[protected] which i understand is just to take the visiting charges of Rs 300/=). i was told to bet the gas filled to which i agreed.
on 15/4 when they came they found the blower also broken and asked to replace it . they filled up nitrogen in the outdoor unit and went back saying they would be back with the blower the next day .
THEY HAVE NOT TURNED UP SINCE THEN TILL TODAY --20/4/2010---5DAYS
i have been calling them on a daily basis and was told they would be coming every time i called up till 17/4 when i was told that the blower would be available on 18/4 and would be put up on 19/42010 by 1400hrs .
on 19/4 i called up with my problem at your helpline and the call was attended by Mr Micheal who put me through a conference call with the franchise (attended by mr pardeep who LIED that the gas had been filled and the blower had come and would be installed in the morning of 20/4(this can be verifed at your end as the calls are recorded)after the call was cut from the hitachi that he told me that the delay was due to the death of the brotherof the shops proprietor .r
today on 20/4 i have called them 4 times and was attended by -mr majid, mr naved(who kept me on line for 5 min on the pretext that mr pradeep was on the other line and disconnected me ), and the mr sarvar who said that the blower would be installed by 1900hrs . i called up at 2000hrs and am told by Mr Ajit that the blower is yet not available either with the company !!!or in the market and the earlier brought blower was installed with other customer ??? and i should talk with Mr Pankaj aggarwal
i think your franchise is running a racket of selling your spare products like blowers in the open market and only interested with collecting the visiting charges and strongly recommend that you look into the matter . I am also putting the entire incident to the consumer forum also for deficiency in service if no remedial action is taken . unfortunately am not able to get to your helpline as it is busy all time i dialed it
i have got 3 AC of your company with me and was thinking of going for anther one this year but am having second thoughts about it now as i feel you are not able to provide the required services after selling your product and find no reason to believe that it is better than any other Indian AC which is available at a much cheaper rate in the market .
regards
dr vikram vohra
i had booked a service request at your web site for my split A.C -INADEQUATE COOLING and also with your toll no.[protected] on[protected]
the call was attended on 14/4 with call no.[protected] which i understand is just to take the visiting charges of Rs 300/=). i was told to bet the gas filled to which i agreed.
on 15/4 when they came they found the blower also broken and asked to replace it . they filled up nitrogen in the outdoor unit and went back saying they would be back with the blower the next day .
THEY HAVE NOT TURNED UP SINCE THEN TILL TODAY --20/4/2010---5DAYS
i have been calling them on a daily basis and was told they would be coming every time i called up till 17/4 when i was told that the blower would be available on 18/4 and would be put up on 19/42010 by 1400hrs .
on 19/4 i called up with my problem at your helpline and the call was attended by Mr Micheal who put me through a conference call with the franchise (attended by mr pardeep who LIED that the gas had been filled and the blower had come and would be installed in the morning of 20/4(this can be verifed at your end as the calls are recorded)after the call was cut from the hitachi that he told me that the delay was due to the death of the brotherof the shops proprietor .r
today on 20/4 i have called them 4 times and was attended by -mr majid, mr naved(who kept me on line for 5 min on the pretext that mr pradeep was on the other line and disconnected me ), and the mr sarvar who said that the blower would be installed by 1900hrs . i called up at 2000hrs and am told by Mr Ajit that the blower is yet not available either with the company !!!or in the market and the earlier brought blower was installed with other customer ??? and i should talk with Mr Pankaj aggarwal
i think your franchise is running a racket of selling your spare products like blowers in the open market and only interested with collecting the visiting charges and strongly recommend that you look into the matter . I am also putting the entire incident to the consumer forum also for deficiency in service if no remedial action is taken . unfortunately am not able to get to your helpline as it is busy all time i dialed it
i have got 3 AC of your company with me and was thinking of going for anther one this year but am having second thoughts about it now as i feel you are not able to provide the required services after selling your product and find no reason to believe that it is better than any other Indian AC which is available at a much cheaper rate in the market .
regards
dr vikram vohra
April 27th, 2010: I trust all of you written little less about Hitachi's after sales services and support. This is more pathetic and worse..
I am really going thru tough time with Hitachi. Let me experience it completely then again i'll come back and share my unforunate story with you all. I wish i should have chosen other brand.
Regards,
Satish, Gurgaon, Haryana
I am really going thru tough time with Hitachi. Let me experience it completely then again i'll come back and share my unforunate story with you all. I wish i should have chosen other brand.
Regards,
Satish, Gurgaon, Haryana
We have had a similar experienceafter buying 2 Hitachi Acs and a fridge from Raj Electronics in RKPuram, We were sold a faulty machine, dealer refused to take responsibility, Hitachi service staff tried to convince us to settle for repairs on a new machine instead of replacing it.Finally after almost a month of non-action by Hitachi and Raj Electronics we filed a complaint with Consumer forum. Their advice and action helped and finally We got a new machine. Needless to say we will never be buying or recommending Hitachi in future. I wish there was some way of checking crooked dealers like Raj Electronics as well. Their business practices are practically criminal.
I do agree that the service after sales for Hitachi is very very poor. I had purchase window AC in 2006 in Kalyan.
After the six month problem was noticed in Control Panel. Dealer has repaied the panel instead of replacing it.
However we are regularly facing the problem in control of panel. Even there is not authorised service centre in & around kalyan.
Dealers own people comes for servicing on request but as they are not fully trained, every time some or other proble is occuring regularly for the AC.
J M Ganvir
[protected]@gmail.com
After the six month problem was noticed in Control Panel. Dealer has repaied the panel instead of replacing it.
However we are regularly facing the problem in control of panel. Even there is not authorised service centre in & around kalyan.
Dealers own people comes for servicing on request but as they are not fully trained, every time some or other proble is occuring regularly for the AC.
J M Ganvir
[protected]@gmail.com
HItachi Appliances — Worst Customer Support by Hitachi-A Brand in Itself
We wish we do not have to write at public forum for issues as trivial as servicing of AC and that too in respect of a reputed brand like HITACHI. However we are sorry to say that Hitachi after sales services is pathetic and frustrating in India.During June & July 2010 Hitachi India has registered Multiple Complaints for service of same Air Conditioners one after another for routine service of an split 1 Tonne Hitachi AC installed at a prominent location in New Delhi. The AC was also purging water inside the room. Probably the drainage is choked.
i. No. [protected]
ii. No.[protected]
iii. And[protected]
However till date servicing has not been done. The AC was installed in JUNE 2008. No service has been provided even in the normal one year of warranty period. In July 2010 somebody purportedly on behalf of Hitachi came and took Rs 300, did something with indoor unit, did not touch outdoor unit, promised to come back for proper service, but never came back. Still the water is being purged inside room by AC.
The complaint has been lodged on Hitachi Global website as well, but it is of no anvil. So Hitachi buyers be aware of after sales services of Hitachi. As a buyer you pay more price for Hitachi Products on one hand and suffer for no after sales service on other hand.
I agree with the worst support in india. I am in mysore, karnataka. We have a LCD projector CP-X417 on 09/04/2010 Inv no. 11079 from Megatronics Mysore, now we are facing VGA display problem in the projector. Complaint logged on to local service center (HCL infosystems) on 14/02/11 and the projector has been delivered to service center on 17/02/11 ( since no service engineer visited our place ), till now the complaint is not solved . This is the kind of service normally no one expect from a company which is well known to its product. Really it is shame on the hitachi management.
I do agree with the worst services of Hitachi.I belong to Agra and purchased 2 Split AC(1.5 Tonne each) from Digital world, SR Mall, Agra and there was a blunder mistake done fron either dealer side or from Hitachi.After delievery of these AC's on 14/03/2011 we found that remotes were missing from packing and I made a complaint against this problem to Digital World(Mr. Sheroz - [protected] and Mr. Kapil -[protected]).After 4 days neither these guys have delievered me required remotes nor given any satisfactory reply.
This is really auckward situation for me that I went with Hitachi opposing my family members forcing me for other brands, now I am unable to answer and only thing which is left with me is to make a written complaint in consumer forum.
Hence I ve decided not to go for Hitachi in future...
This is really auckward situation for me that I went with Hitachi opposing my family members forcing me for other brands, now I am unable to answer and only thing which is left with me is to make a written complaint in consumer forum.
Hence I ve decided not to go for Hitachi in future...
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![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
I, Kuldip Grover, resident of C-326 Sector, Gamma – I, Greater Noida, (PIN 210308) Uttar Pradesh, India purchased 42’’ HITACHI make LCD TV (Model No: L420X01A) from M/s Kay Dee Electronics, 1B-1, Opposite Metro Station, Sector 18, Noida-201301, (INDIA) vide invoice no. 491 dated 14/04/08.
Since last few days the referred TV has developed a particular snag of showing shadowed & unclear pictures & light horizontal bands traveling from top to bottom. I have reported the matter to Hitachi Customer Service (Delhi[protected] /[protected] over telephone on 04/09/09 vide complaint no. 040909UP013.
I have been informed by the service centre engineer telephonically (without actually visiting by house & analyzing the problem face to face) that the problem seems to be in the main board of the TV set & the approximate cost of the concerned part would be roughly 25, 000/= INR.
Considering the prevailing reduced market cost of the similar new LCD TV’s since last year, this seems to be an exorbitant price. I am a repeat customer of Hitachi with earlier purchase of AC of the same brand from same dealer. I have been a satisfied customer of Hitachi with strong recommendation of the brand to many other probable customers in the area of my residence & official circle.
Now I am finding it very difficult to come out of the situation as approximately 1 year is two small a time for the replacement of costly item like 42’’ LCD TV.
You are requested to kindly help me resolve the issue by getting the TV repaired or replaced & relieve me of the agony or otherwise I would be compelled to review my brand loyalty for HITACHI
Regards,
KULDIP GROVER
Mobile: +91-[protected], [protected], Email: [protected]@yahoo.co.in, [protected]@yahoo.com