[Resolved]  Hitachi India — Defective AC/ No redressal in guarantee period

HITACHI/ AIR CONDITIONER MODEL NO: — HITACHI DEFECTIVE AC

Dear Sir,
I had purchased a Hitachi Air condition from authorised dealers i.e. GREAT EASTEREN TRADING CO, in our area. When the technician came for installation it was found that the AC was broken.
We have launched several complaints with the dealer and with the service centre of Hitachi in Kolkata but till date we have not received any proper reply.The service charge centre person MR. KAMAL assured me that the AC will be replaced within a week. Two months have passed now they are not received our calls and the authorised dealers are taking no interest in this matter.
The worst part is the window in which the AC was to be installed has been cut and they have left it open.

Hitachi — Defective Air Conditioner

i bought a new 1.5 ton split hitachi air conditioner...but its cooling was not proper from the first day...i asked the fitting people to check the coolling but they did not bothered and said its fine...after some days there was a leak in the gas ans i called the service people again...they fillied the gas and said due to small leakage it happened...but now it has been 3 months yesterday was the 4th time when there was a gas leakage in the ac...service people again came and filled the gas and said the same thing...that due to improper sealing it happened...cooling of the ac is nil but hitachi people are not ready to accept it...what should be done??

Hitachi — DEFECTIVE AIR CONDITIONER

Sir,
I, Jatin Nindawat, bought an Air Conditioner on[protected] from Om electronic, 30/D-6, sector-6, Rohini-85. He sold me the defected Air conditioner. I complaint to him but he told me that now the company is responsible for that. Then I complaint in company many time by call or email but they make excuses all the times. My complaint numbers are [protected], [protected], [protected].

Please do some strict action against them. I will be very grateful to you.

thanking you,

jatin nindawat
Mob:- [protected]

yas i am agree that hitachi service is very poor

This is to bring to your notice that i am using a hitachi window air conditioner, bought 2 years back.
I am a resident of Shalimar Bagh, New Delhi. (North Delhi)
My A/C is not working well from the last few days. On 24/05/2013, I had submitted my complaint to your centre (Complaint no. [protected]) that was attended to by S.S. Enterprises, Nehru Enclave, Alipur, New Delhi.

Mr. Vikas had come to my place but was UNABLE to find a fault. He charged his visit of Rs. 330 and told me that he would attend to all calls in 1 month.
However, our AC was still not working and Mr. Vikas refused to come when I called him again.
I submitted a repeat complaint to your service centre on 25/05/2013, and was told that Mr Vikas is deputed for my complaint, and that my complaint would be attended to within 8 working hours.
Its 27/05/2013 today, and my complaint has still not being attended to.
I called up Mr. Vikas again, but he again refused to come.

I feel harassed and extremely disappointed by the service from Hitachi.

Kindly, do the needful as soon as possible

--
Dr. Rajat Gupta
[protected]
[protected]@gmail.com

complaint against HITACHI company

Have purchased split air conditioner 1.20 ton one month ago and airconditioner machine is not working.