[Resolved]  Hitachi : Model No. RAV018EQDZI-M/C Sr. No. 100B24758 — Poor CUSTOMER SERVICE

Address:

West Delhi, Delhi

TO
HITACHi HOME & LIFE SOLUTIONS (INDIA) LTD.
HITACHI COMPLEX, KARAN NAGAR, KADI,
DIST. MEHSANA-382727 GUJARAT
CC-1:
CS Cooling Solutions Pvt. Ltd. (Dealer)
167, 1st Floor, LSC-III, Vardhman Star Citimall, Sector-7
Dwaraka, New Delhi-110075 Tel: 25084860; M: [protected]
CC-2:
Delhi State Consumer Protection Agency, A-Block, First Floor,
Vikas Bhavan, I.P. Estate, New Delhi-2

Dear All,
Sorry to inform that with great enthusiasm, we purchased Window 1.5T AC
on 04/04/10 from Dwarika Dealer, with the presumption that it is one of the best 3 Star
BEE product from MNC's, who provides the best Customer Service than most of the other
India Companies. (Vide Book No.14; S No. 686, Dt. 04/04/10)

Unfortunately our hopes have been dashed to ground as no Service Engineer
despite several reminders, has visited us for the demonstration either from the
Hitachi Company and / or from Dealer, till date.

Will you kindly look into the matter and direct the concerned staff to get in action before
it is too late. Lest New Customers are not put to such an embracement and a negative
word / wave starts spreading across to the Consumer Protection Agencies in NCR of Delhi.

Your early action and conformation on the matter under question would be highly appreciated.

Thanking you with best regards, faith and good-will,
Yours sincerely, for
NATURAL RESOURCES INDIA FOUNDATIONS (NRIF)


R P MATTOO, PRESIDENT
AC Installed at:
A-202, Badhwar Apartmnets, Plot-3; Sector-6, Dwarika, NDelhi-10075