[Resolved]  Hitachi — R-T350ENDIK - 2012 a malfunctioning item or a serious design flaw

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New Delhi, Delhi

We bought a HItachi fridge R-T350ENDIK[protected] litres in Aug 2012. We noticed only later that a flimsy plastic tray screwed on at the back kept filling up rapidly with water and overflowing. We complained twice, IBy June 2013 we were having to unscrew this tray, empty it and screw it on again EVERY THREE DAYS.We removed the carpet next to the fridge because of the constant overflow. In June 2013 the technician who came told me there was nothing to be done about this. He suggested that I put in a sponge everyday and squeeze the water out! ( Yes, this is indeed what he said) This is supposed to be a frost free model The guarantee period expired WITHOUT THE PROBLEM BEING SOLVED.. Either we have BEEN SOLD A DEFECTIVE PIECE OR THIS HITACHI MODEL HAS A SERIOUS DESIGN FLAW. We put in a complaint in Sept .Complaint no [protected]. Technician came on 28 sept . No solution and did not come again. We rang again on 30th sept.On 4th Oct we rang Mr Prakash ( [protected]) at 1.20 pm and received no help. I advise customers to think carefully before they buy any Hitachi fridge. There are serious design problems and technicians are incompetent. R Singha